About the job

We are looking for a Customer Success Expert, specializing in the defense industry arena.

As a Customer Success Expert, you will play a crucial role in advocating the customer needs while promoting the company agenda:

Understand the customer needs, develop partnerships, align on expectations, and ensure a high customer satisfaction level.
Lead and perform the implementation plans for our end users.
Collaborate with internal departments: Programs, Engineering, QA, and Operations to provide a coherent and great customer experience (HW and SW).
Collaborate with the account manager– daily/ weekly briefs to accommodate the customer needs while strategically promoting the company goals.

REQUIREMENTS

At least 3-5 Years of experience with customer-facing roles
Ability to travel up to 30%
Excellent written and communication skills in English
Ability to lead and coordinate cross-company processes
Technical orientation
Proactive, achievement-oriented, and dynamic
Ability to work independently/with minimum supervision.
Innovative and outside-the-box thinking
Multi-tasking abilities
Problem-solving skills
Hard-working, passionate, and fast learner
Defense industry background- an advantage
Experience with drone/ UAS program support- an advantage
Drone License – an advantage
Experience with CRM programs: Jira, Microsoft office, Microsoft Forms, Confluence – an advantage

Company: XTEND

Vacancy Type: Full-time

Job Location: Tel Aviv, Israel

Application Deadline: N/A

Apply Here

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Customer Success Expert Job in XTEND Tel Aviv, Israel