IT Operations Associate G6 in World Food Programme JohannesburgMetropolitanArea

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About the job

ABOUT WFP

The United Nations World Food Programme is the world’s largest humanitarian agency fighting hunger worldwide. The mission of WFP is to end hunger globally. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can have access to the nutritious food they need.

In emergencies, WFP takes food to where it is needed, saving the lives of victims of war, civil conflict and natural disasters. After an emergency, WFP uses food to help communities rebuild their shattered lives. The organization has the global footprint, deep field presence and local knowledge and relationships necessary to provide access to nutritious food and contribute to the lasting solutions, especially in many of the world’s most remote and fragile areas. WFP manages an operating budget of approximately $5.9 billion each year, distributing 12.6 billion rations to those most in need. WFP reaches an average of 80 million people with food assistance in around 80 countries each year. The WFP office in Johannesburg is a Regional Office coordinating and supporting the delivery of humanitarian assistance to 11 Southern Africa countries including, Mozambique, Zimbabwe, Zambia, Namibia, Lesotho, Eswatini, Botswana, Malawi, Madagascar, Democratic Republic of Congo, Congo Brazaville.

For more on WFP and what we do, please go to http://www.wfp.org/videos/zero-hunger

ORGANISATIONAL CONTEXT

This position is based in the Regional Bureau of Johannesburg, South Africa and reports to the Head of ICT unit. At this level, work is carried out under the direct supervision of a more senior staff. The job holder will work in teams and is expected to produce organised and accurate technical work.

JOB PURPOSE

To deliver standard software and hardware support services, as well as monitor and maintain a wide range of information sources, to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive, within delegated authority)

1. Carry out system and hardware maintenance tasks, such as running specialised network monitoring and system protection, to ensure technology is running effectively.

2. Monitor technology reliability, identify user needs, analyse data and produce accurate reports in order to recommend IT solutions to support informative decision-making.

3. Resolve queries independently, escalating if required, to ensure that standard IT questions are answered and accurate information is provided to staff.

4. Provide standard technical training to end users of commonly used technology and systems, in order to assist WFP staff in conducting their work.

5. Provide guidance and training to junior colleagues in the delivery of IT support services to support the capability building of staff.

6. Support the co-ordination of new application implementation in order to provide WFP staff with the tools they need to perform effectively.

7. Draft standard material such as end-user and technical documentation to ensure staff have access to required information about IT services and products.

8. Implement improvements to methods and processes within the IT division in order to support the continuous improvement of IT services provided.

9. Coordinate installation and maintenance of telecommunications systems and equipment, to ensure optimal services in compliance with standard operations procedures.

10. Coordinate a team of IT staff to ensure individual and team objectives are met in compliance with all relevant regulations and policies.

11. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE:

• Has experience analysing service management results and development service enhancement recommendations.

• Has participated in business process re-engineering efforts and identified service management improvements.

• Has experience participating in country office procurement/budgeting process.

STANDARD MINIMUM QUALIFICATIONS AND EXPERIENCE

Education:

• Completion of secondary school education. A post-secondary certificate in the related functional area.

Language:

• General Service (Headquarters): Fluency (level C) in English language. Fluency (level C) or intermediate knowledge (level B) of another official language may be required depending on the location of the post or area of responsibility.
• General Service (Field): Fluency in both oral and written communication in the UN language in use at the duty station and in the duty station’s language, if different.

DEADLINE FOR APPLICATION

This Vacancy Announcement will close on Thursday, 1 September 2022 at 11:59pm Johannesburg time

Company: World Food Programme

Vacancy Type: Full Time 

Job Location: JohannesburgMetropolitanArea

Application Deadline: N/A

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