Westjet Jobs – Business Analyst

Website WestJet

Job Description:

The Business Analyst within the People Systems and Organizational Change Management (OCM) team will work closely with the business stakeholders, internal IT (Information Technology) groups and partner vendors to support the business analysis role within an opportunity assessment or project. This individual will support the investigation of a business problem or opportunity, systematically analyze the systems and processes, gather requirements, and support the activities to ensure projects or initiatives is delivered to meet business objectives.

Job Responsibilities:

  • Decompose high level business and user requirements into functional requirements, specified in an appropriate level of detail suitable for those who must base their work on them by applying appropriate techniques (interviews, document analysis, workshops, storyboards, surveys, business process descriptions, use cases, scenarios, task/ workflow analysis etc.)
  • Act as the first point of contact for new People Systems technology requests and lead the initial project scoping process with key project stakeholders and subject matter experts to gather the business vision for the project, map out the product scope and identify all stakeholder groups
  • Work on projects and opportunity assessments prioritized and assigned by leader
  • Ensure that business analysis activities, including determination of the business problem or opportunity, elicitation, analysis and communication of requirements, solution assessment, and change management are suitable and complete for the project or initiative to meet the organizational objectives

Job Requirements:

  • Solid understanding of project management practices
  • Demonstrated abilities in conceptual and analytical thinking, problem solving, facilitation, and elicitation of requirements
  • Strong customer focus coupled with excellent written, verbal communication and listening skills
  • Awareness of the BABOK Guide’s accepted practices for business analysis

Qualification & Experience:

  • 6+ years of relevant work experience is an asset
  • Bachelor’s degree in business, information systems or equivalent is preferred
  • Experience in the airline or travel industry is an asset
  • 2-5 years of experience in an IT or systems focused environment with varied business analysis activities

Job Details:

Company: WestJet

Vacancy Type: Full Time

Job Location: Hamilton, ON, US

Application Deadline: N/A

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