Customer Technical Support (contract) vacancy in Wells Fargo Charlotte, NC
Website Wells Fargo
This Jobsfunter Listing is about Wells Fargo in Charlotte, NC 2022
About the job
Title: Customer Technical SUpport
Location: Charlotte, NC
Duration: 12 months
Benefits on offer for this contract position: Health Insurance, Life insurance, 401K and Voluntary Benefits
Summary:
Participate in planning and executing a variety of programs, services, and initiatives, and monitor key indicators to ensure effective performance and control management of assigned operations or business groups. Review basic initiatives including policy or process changes, process improvements, technology enhancements, and conduct regular reviews to identify efficiencies and cost savings opportunities. Receive direction from leaders and exercise independent judgement while developing an understanding of policies and procedures, best practices, and initiatives. Collaborate and consult with mid-level managers or cross-functional business partners. Provide work direction to less experienced Strategy and Execution staff.
Background:
Prior experience providing Support with technology within a call center environment. Individuals who have worked within a Technical support role in the past, Level 1 or 2 would be a good match for this position. It is not highly technical in nature, and involves providing excellent customer service via the phone and excellent written and verbal skills to support customer base.
The role requires general technology exposure and experience providing support across multiple platforms and environments will be helpful.
Requirements:
- Broad Technical Exposure
- Strong Communication Skills – Phone and Written Communication skills
- Strategy/Execution within a support environment.
Company: Wells Fargo
Vacancy Type: Contract · Associate
Job Location: Charlotte, NC
Application Deadline: N/A
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