Customer Service Associate careers in Wells Fargo Charlotte, NC

Website Wells Fargo

This Jobsfunter Listing is about Wells Fargo in Charlotte, NC
2022

About the job


About This Role

Wells Fargo is seeking a Customer Service Associate. This position covers jobs responsible for responding to inquiries and issues from customers on a variety of complex financial products, services and/or select customer segments through a variety of channels. Answers inquiries, resolves problems, and provides a best-in-class customer experience while adhering to work guidelines, policies, and regulations.

At Wells Fargo, we are looking for talented people who will put our customers at the center of everything we do. We are seeking candidates who embrace diversity, equity and inclusion in a workplace where everyone feels valued and inspired.

Help us build a better Wells Fargo. It all begins with outstanding talent. It all begins with you.

In This Role, You Will

  • Provide support to internal and external customers in account management, operations, documentation, and technical support
  • Review basic or tactical customer issues regarding products and services, billing, account questions, or account transactions with narrower impact
  • Receive direction from managers and exercise judgment within defined parameters while developing understanding of the related policies, procedures, or compliance requirements
  • Act as a primary support person for the customer and internal partners supporting customer services
  • Provide information to managers as well as internal and external customers to resolve customer issues

Required Qualifications, US:

  • 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

  • Excellent organizational, multi-tasking, and prioritizing skills
  • Excellent verbal, written, and interpersonal communication skills
  • Excellent problem-solving skills
  • Ability to manage multiple and competing priorities
  • Ability to work in a fast-paced action-oriented environment
  • Intermediate Microsoft Office skills
  • Ability to provide leadership by coaching, training, and mentoring
  • Ability to navigate multiple computer systems, applications, and utilize search tools to find information
  • Ability to research and correspond with customers, responding to their questions and concerns with detailed information

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Reference Number

R-125598

Company: Wells Fargo

Vacancy Type: Full-time · Associate 

Job Location: Charlotte, NC

Application Deadline: N/A

Apply Here

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