Specialist: Digital Reporting Insights in Vodacom Midrand,Gauteng,SouthAfrica
Website Vodacom
Jobsfunter is listing this job opening under Vodacom in Midrand,Gauteng,SouthAfrica 2022 exclusively on jobsfunter.com
About the job
Role Purpose
Implementation of a CBU/App analytical services framework and strategy to support the reporting requirements of all the business areas within predefined SLA’s. To deliver all required Enterprise reporting, market/competitor intelligence and insights to support the Enterprise management team decision making. To deliver self-initiated insights and campaign reporting to support Enterprise, CVM/direct marketing campaigns & sales leads. To implement and manage a robust digital analytics framework through the use of Tealium and Adobe Stack across Web, Mobile and App. To translate business requirements into analytics specifications that speaks to a variety of languages that can be understood by Web applications, Tealium & Adobe.
Your Responsibilities Will Include
Understand the analytical information needs of the business: Proactively lead and identify areas of Enterprise customer behaviour, channel behaviour and commercial base performance (inflow, base, recommitment, outflow) that require understanding. Proactively gather reporting and analysis requests from the business and product owners
Translate business requirements into analytical implementation specifications that speak in a variety of languages that can be understood by Web applications, Tealium & Adobe.
Execute owned media campaign ideas into A/B, Multivariate & Experience tests. Use Personalisation and Targeting to optimise conversion rate, provide simplification, optimise drop off rates and drive landing page improvements. Uploading offline data into Target to enable one to one personalised campaigns. Providing solutions to match online and offline data.
Create compelling actionable insight that significantly improves our knowledge of Digital customer and channel behaviour, and opens new commercially viable opportunities for Churn, Revenue and Margin improvement
Implementation of CBU/App analytical services framework and strategy to support all the business areas reporting requirements within predefined SLA’s & managing the resources effectively along with recommendations for reporting technologies
Delivery of the reporting sets for the consumer business units:
Responsible for the development of detailed robust Business Analytical models that can be deployed to various divisions within Digital that supports the business sales teams.
Conducting and facilitating analytics and modelling Delivery of data for campaign targets and sales leads
Delivery of data extracts to support commissions payments
Segmentation of Enterprise base to support reporting, campaigns and forecasting
Provide leadership, planning, technical direction and communication to ensure the required delivery of high quality outputs to meet customer needs in the most cost effective manner
Revenue uplift and/or savings through CVM improvement initiatives & campaigns/leads
Management of budget for contractors and CVM/Insight tools & capabilities
The Ideal Candidate For This Role Will Have
Must have technical/professional qualifications:
Matric essential
Relevant 3 year Qualification IT/BSc/Bcom (Web/Process Improvement/ Information Systems/Informatics/Computer Sciences)
Minimum of 3 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
Javascript
Web Page structures
Basic ITIL Foundation
Agile Methodologies
SQL
Reporting tools such as Qlikview /Adobe/Google Analytics
Service Management tools such as Remedy/HP Service Desk
Business requirements specification writing
AND
Minimum of 5 years’ experience essential in a web/digital/telecoms or IT environment with exposure to:
Javascript
Web Page structures
Basic ITIL Foundation
Agile Methodologies
SQL
Reporting tools such as Qlikview /Adobe/Google Analytics
Service Management tools such as Remedy/HP Service Desk
Business requirements specification writing
Job Knowledge
Core competencies, knowledge and experience :
Adobe stack (Adobe Analytics, Adobe Audience Manager, Adobe Target)
Experience with Digital-based and online information systems
HTML and JavaScript for CRO implementation with Adobe Target
Experience with a Tag Management System for data layer library creation and Tealium support
Adobe Analytics E2E implementation and workspace analysis knowledge
Python and SQL for tag plan automation and data transformation respectively
Knowledge of web best practise usability & accessibility standards
Analytics, reporting, data analysis & Business Analysis
Advanced Knowledge of HTML, XML Oracle and Web Design
Remedy, Jira and Confluence
Technical Skills – JavaScript, Oracle SQL,
ITIL Service Management
Job Related Skills
Computer Application Skills
Presentation Skills and meeting facilitation
Mobile Technology Aptitude Skills
Mobile Internet and Web Internet Skills
Attention to detail and Quality Assurance
Excellent problem solving skills
Excellent Proof-reading and QA skills
Excellent written and verbal communication and client facing skills
Excellent telephone skills and social etiquette
Good logic and time management skills
Project Management (advantageous)
Reports creation and Analytics
Closing date for Applications: 10 October 2022.
The base location for this role is, Midrand, Vodacom Campus.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organizational culture that recognizes, appreciates and values diversity & inclusion.
Company: Vodacom
Vacancy Type: Full Time
Job Location: Midrand,Gauteng,SouthAfrica
Application Deadline: N/A
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