Jobsfunter is listing this job opening under Vodacom in Johannesburg,Gauteng,SouthAfrica 2022 exclusively on jobsfunter.com
About the job
Vodacom is on a journey to become South Africa’s leading TechCo, moving from a handset retailer & network provider into a digital platform business. We will achieve this and deliver on our brand purpose of Connecting for a better future through personalised engagements at the centre of all our touch points. Central to our aspirations will be the ability to offer a world class, scalable and commercially viable digital experience that sets the benchmark for excellence globally.
Vodacom.co.za is positioned as a critical channel to achieve our digital sales and platform experience aspirations through the launch of digital first propositions and data informed customer led journeys. As part of our success, we need to grow the capability, content, and customer journeys of vodacom.co.za to improve our go-to-market strategies across the various product offerings within Vodacom and better monetize the daily traffic the platform. In recent times, the Web Channel has been experiencing growth in excess of 30% and intends to continue this growth whilst also becoming a leading e-commerce player by focusing on exact customer needs.
The Portfolio Manager: Web Channels (Vodacom.co.za) is fully responsible for driving customer adoption, consistent conversion rates, revenue uplift and a highly rated customer experience. Additionally, the incumbent is expected to define the overall content strategy, including having the overall accountability of the existing CMS platform (Drupal) and working closely with digital marketing team to ensure channel capability and content support increased traffic, lower acquisition costs and enhanced search rankings. The incumbent is expected to own the web channel strategy to inform user experience and user interface design to help achieve and drive the channel objectives. The successful candidate will own the web channels roadmap and play a critical role for the ecommerce team to achieve its revenue, experience, and growth ambitions by becoming entrenched within the agile development squad and working with counterparts across continents. While the focus is on web, the candidate will need to understand the My Vodacom App strategy and find opportunities to co-create, as well as find and implement synergies and efficiencies between these channels. The role is also expected to work cross-functionally across the CBU environment such as products and services, CVM, Terminals, and the greater sales and distribution teams.
Your responsibilities will include:
Ensure customer experience is at the forefront of every decision and integrate UX/UI at the core of CX.
Listen and ask questions to understand our customers’ needs to inform go-to-market strategy
Ensure every web journeys create the best in-class customer experience standards, exceeds tNPS, KPIs, whilst keeping content and formats that are relevant and discerning
Web Strategy and execution
Create overall Web and digital content strategy and obtain organizational buy-in
Drive delivery of projects and launches to achieve business objectives and growth.
Create/Run initiatives that improve customer traffic conversion, and satisfaction
Commercial ownership of all web objectives and a strong translation into development/capability objectives.
Able to prioritise channel capability whilst balance overall objectives
Monetize web traffic by ensuring continuous UX/UI improvements all journeys
Continuous monitoring of performance through the creation of daily operational reports
Vodacom champion for Web channels and able to demonstrate an acute awareness of larger strategic objectives.
Work closely with the Agile squads and be able to challenge existing norms and practices to deliver operational objectives on time, and on standard. Ability to prioritise, and or manage the squad deliverables. This includes logging operationalemedy tickets via JIRA.
Obtain buy-in across the organization and work closely with the Product, Segment, CVM, Financial services, Digital lifestyle services, and Fibre teams to drive digital-first propositions.
Work with all business units to ensure the web is included in future product plans. Ensure we deliver on their requirements.
Remove operational and execution barriers.
The Ideal Candidate For This Role Will Have
Must have technical/professional qualifications:
Minimum of a Bachelor’s Degree in business or information systems areas (essential)
8 years’ relevant experience with Digital Sales and Digital product management (essential), inclusive of:
5 years; relevant experience in the telecommunications industry (essential)
Digital Marketing Experience (essential)
2 years; leadership/ managerial/ supervisory experience (essential)
Experience Working With Web Analytics Tools (essential)
Core competencies, knowledge and experience:
Proficient in Agile Scrum and working within an Agile squad
Proficient in digital marketing with a focus on performance marketing and search
Customer obsessed with a deep seeded knowledge of user experience
Self-motivated and driven
Communication and negotiation skills
Strong conflict resolution skills
Closing date for Applications: 10 October 2022.
The base location for this role is, Midrand, Vodacom Campus.
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Vodacom is committed to an organisational culture that recognises, appreciates and values diversity & inclusion.
Vacancy Type: Full Time
Job Location: Johannesburg,Gauteng,SouthAfrica
Application Deadline: N/A