Virgin Atlantic Careers 2022 – Loyalty Manager

Website Virgin Atlantic

Job Description:

Working in the Loyalty Product team, in the wider Digital and Marketing function, you’ll have a pivotal role in our ongoing journey to continue creating amazing experiences for all our customers that make them want to choose Virgin Atlantic again and again

Job Responsibilities:

  • Drive innovation, ensuring that loyalty remains a differentiating reason to choose Virgin Atlantic in a way that fulfils our brand promise and mission.
  • Ensure that the ensuing journeys are seamless across partners, brands and channels, and work closely with Digital Product and Travel Product to ensure a coherent end-to-end customer experience both physical and digital.
  • Be the accountable owner for a portfolio of products and propositions within loyalty, identifying customer needs and improvement opportunities
  • Own the proposition within this portfolio, working with the business to ensure successful delivery of both new / changed/ ongoing products, as well as for the costs and benefits associated with any investments in the portfolio.

Job Requirements:

  • Strong written/verbal comms including presenting stories and concepts at different levels (e.g. exec vs working)
  • If this sounds like you, and you would like to unlock your potential with us, we would love to hear from you!
  • Proven track record in setting and attaining operational, customer, and commercial deliverables
  • Strong interpersonal skills and ability to maintain effective internal and external relationships at senior levels

Qualification & Experience:

  • Proven experience in loyalty product management linked to both customer and commercial outcomes, whether in a loyalty programme or in broader lifecycle/membership product roles

Job Details:

Company: Virgin Atlantic

Vacancy Type: Full Time

Job Location: Crawley, England, UK

Application Deadline: N/A

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