Virgin Atlantic Job Vacancies – Duty Manager

Job Description:

Job Responsibilities:

• People management i.e. Sickness, lateness and disciplinaries.
• Responsible for the day-to-day management of the Clubhouse and Revivals operation.
• An absolute focus on our NPS at every customer touchpoint and journey is essential and critical.
• Coordinating with internal and external key partners to ensure that the customer experience meets the required standard.
• Liaising with contractors and stake holders
• Making sure our team are engaged and motivated.
• Responsible for the overall guest experience within the Clubhouse and Revivals, always ensuring guest satisfaction
• Being operationally aware and in communication with Airport Services team.
• Ensuring all area of the Clubhouse/Revivals work seamlessly together.
• Ensuring all Virgin Atlantic Airways processes and procedures are adhered to.

Job Requirements:

• High level of personal grooming
• Good at multi-tasking.
• Understanding of and adherence to corporate values and goals/policies.
• Good F&B knowledge
• Genuine enthusiasm for engaging the interest of guests, in sometimes challenging situations
• Excellent communication skills.
• Computer literate – including Microsoft Excel, Word and PowerPoint

Qualification & Experience:

• Previous Hospitality/Airline management experience

Job Details:

Company: Virgin Atlantic

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

Apply Here

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