Virgin Atlantic Jobs – Clubhouse Waiter / Waitress

Website Virgin Atlantic

Job Description:

As Clubhouse Crew you will follow the Clubhouse Service Standards to serve food and drink to customers in the Clubhouse/Revivals and, where relevant, other locations. An absolute focus on our NPS (Net Promoter Score) at every customer touchpoint and journey is essential and critical.

Job Responsibilities:

  • Ensure that customers are engaged with to ensure their satisfaction and follow up on any negative feedback
  • Ensure that all guests are served within the timescales set out in the Clubhouse/Revivals KPIs
  • Ensure that all orders are taken accurately
  • Ensure that all the correct items are served to each customer
  • Demonstrating the Virgin Atlantic behaviours to deliver the best possible service to the guests in the Clubhouse/Revivals
  • Assist Bar team when required
  • Ensure that all food and drink is prepared and served according to the Clubhouse/Revivals standards
  • Work in an orderly fashion to ensure that the Clubhouse/Revivals is kept clean and tidy
  • To be knowledgeable about all food & beverage products
  • Follow the opening and closing checklists to ensure all duties are completed

Job Requirements:

  • Genuine enthusiasm for providing the highest standard of customer service at all times
  • Good teamwork skills
  • High level of personal grooming

Qualification & Experience:

  • Interest in food & beverage
  • Good communication skills and excellent spoken English

Job Details:

Company: Virgin Atlantic

Vacancy Type: Full Time

Job Location: London, England, UK

Application Deadline: N/A

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