Virgin Atlantic Jobs – Clubhouse Waiter / Waitress

Website Virgin Atlantic
Job Description:
As Clubhouse Crew you will follow the Clubhouse Service Standards to serve food and drink to customers in the Clubhouse/Revivals and, where relevant, other locations. An absolute focus on our NPS (Net Promoter Score) at every customer touchpoint and journey is essential and critical.
Job Responsibilities:
- Ensure that customers are engaged with to ensure their satisfaction and follow up on any negative feedback
- Ensure that all guests are served within the timescales set out in the Clubhouse/Revivals KPIs
- Ensure that all orders are taken accurately
- Ensure that all the correct items are served to each customer
- Demonstrating the Virgin Atlantic behaviours to deliver the best possible service to the guests in the Clubhouse/Revivals
- Assist Bar team when required
- Ensure that all food and drink is prepared and served according to the Clubhouse/Revivals standards
- Work in an orderly fashion to ensure that the Clubhouse/Revivals is kept clean and tidy
- To be knowledgeable about all food & beverage products
- Follow the opening and closing checklists to ensure all duties are completed
Job Requirements:
- Genuine enthusiasm for providing the highest standard of customer service at all times
- Good teamwork skills
- High level of personal grooming
Qualification & Experience:
- Interest in food & beverage
- Good communication skills and excellent spoken English
Job Details:
Company: Virgin Atlantic
Vacancy Type: Full Time
Job Location: London, England, UK
Application Deadline: N/A
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