Ups Careers – Service Center Agent

Website UPS

Job Description:

The ideal Service Center Agent I will have a minimum of one year customer service experience, including data/10 key entry skills, working in a fast-paced inbound/outbound air freight and cargo environment. He/She will also have strong Microsoft Office skills, along with analytical, oral and written communication, customer service, and time management skills.

Job Responsibilities:

  • Processes Inbound and Outbound Masterbill
  • Supports Dangerous Goods Outbound, Domestic and International processes
  • Acts as a liaison between UPS Freight Forwarding and our external/internal customers, and manages customer expectations
  • Provides Customer Rate quotes
  • Scans and images shipment documents and keys customer invoices, export and data entry
  • Schedules and tracks shipments and updates shipment status in E2K
  • Performs various ad hoc requests, as needed
  • Prints checks, updates cash shipments, distributes reports, and updates weight gain logs

Job Requirements:

  • General administrative skills
  • Training and/or exposure for processing Dangerous Goods – Preferred
  • Effective communication skills both oral and written
  • In-depth understanding of transportation functions, customer service resolution and local pick-up and delivery routing, or ability to acquire desired knowledge for the local service center
  • Experience with Customs Boarder Protection or other government agencies – Preferred
  • Minimum of one year customer service experience
  • Strong customer service skills and problem solving acumen
  • Detail oriented and organized
  • Proficient Microsoft Office skills
  • Multitasker with ability to work in a team environment or independently

Job Details:

Company: UPS

Vacancy Type: Part Time

Job Location: El Paso, TX, US

Application Deadline: N/A

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