Uhc Jobs – Patient Care Coordinator

Website United Healthcare

Job Description:

The Patient Care Coordinator is responsible for maintaining appropriate call coverage for Landmark Health’s patient facing phone lines while also contributing to administrative tasks necessary to support the Landmark clinical model.

Job Responsibilities:

  • Ad hoc administrative tasks as assigned
  • Provide superlative and empathetic telephonic customer service for Landmark patients
  • Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative
  • Document non-emergent patient interactions across Landmark’s various communication methods
  • Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
  • Warm-transfer calls to Landmark clinical staff for clinically escalated situations
  • Landmark Health Position Description
  • Manage the scheduling process for patients wanting to reschedule existing ones
  • Communicate and collaborate with members of the Landmark interdisciplinary team

Job Requirements:

  • Typing speed of 40+ WPM
  • Reside within 60 miles of a Landmark facility
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Ability to keep all company sensitive documents secure (if applicable)

Qualification & Experience:

  • Bachelor’s degree (or higher)
  • Health care experience
  • 1+ years of healthcare background with medical terminology and familiarly of clinical issues
  • Experience with escalated customer service issue resolution
  • Experience with following triage protocol
  • High School Diploma / GED (or higher) OR equivalent work experience
  • 2+ years of experience in a call center environment

Job Details:

Company: United Healthcare

Vacancy Type: Full Time

Job Location: Louisville, KY, US

Application Deadline: N/A

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