Jobs at United Healthcare – Customer Service Representative

Website United Healthcare

Job Description:

This position is full-time (40 hours/week) Monday – Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of (9am – 9:30pm Mon – Fri (8 hour shift) EST or 7am – 10pm Mon – Fri (8 hour shift) CST; After training possible alternating Saturdays). It may be necessary, given the business need, to work occasional overtime.

Job Responsibilities:

  • Assist customers in navigating and other UnitedHealth Group websites while encouraging and guiding them towards becoming self-sufficient in using these tools
  • Educate customers about the fundamentals and benefits of consumer-driven health care, guiding them on topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
  • Respond to and resolve on the first call, customer service inquires and issues by identifying the topic and type of assistance the caller needs such as benefits, eligibility and claims, financial spending accounts and correspondence
  • Contact care providers (doctor’s offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance

Job Requirements:

  • Reside within Greensboro, NC or San Antonio, TX
  • Ability to keep all company sensitive documents secure (if applicable)
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Qualification & Experience:

  • Sales or account management experience
  • Customer Service experience
  • High School Diploma / GED (or higher) OR equivalent work experience
  • Minimum of 2+ years of combined education, work and/or volunteer experience.

Job Details:

Company: United Healthcare

Vacancy Type: Full Time

Job Location: San Antonio, TX, US

Application Deadline: N/A

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