Uhc Jobs – Care Coordinator

Website United Healthcare

Job Description:

The Care Coordinator role is a critical member of the Landmark Interdisciplinary Team. This role reports to a Supervisor or the Director, Health Services. Responsibilities are to ensure a positive patient experience with Landmark, as well as to build good relationships with local provider groups to ensure that Landmark is a reliable and trusted partner in patient care.

Job Responsibilities:

  • Regular contact with provider groups to collect clinical data
  • Support Landmark providers and Nurse Care Managers with operational and clinical tasks
  • Handle escalated patient issues, ensuring the appropriate resources are involved
  • Other duties may be assigned
  • Follow triage protocol when needed
  • The position is office-based
  • Support patients in scheduling home visits
  • Ensure that Landmark has all documentation available regarding patient conditions

Job Requirements:

  • Reside within 380 Knollwood Street, Winston Salem, NC
  • Full COVID-19 vaccination is an essential requirement of this role. UnitedHealth Group will adhere to all federal, state and local regulations as well as all client requirements and will obtain necessary proof of vaccination prior to employment to ensure compliance
  • Knowledge of MS Office products; typing speed of 40+ WPM preferred and proficiency in Excel
  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy
  • Critical thinking skills and flexibility

Qualification & Experience:

  • High school diploma / GED (or higher)
  • Experience with escalated customer service issue resolution
  • Bachelor’s Degree (or higher)
  • Experience working with triage protocol
  • Experience as a Medical Assistant, Certified Nursing Assistant, Pharmacy Tech, or other clinical or administrative role in a health care setting

Job Details:

Company: United Healthcare

Vacancy Type: Full Time

Job Location: Winston Salem, NC, US

Application Deadline: N/A

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