Uhc Jobs – Patient Care Coordinator

Website United Healthcare

Job Description:

The Patient Care Coordinator is responsible for maintaining appropriate call coverage for Landmark Health’s patient facing phone lines while also contributing to administrative tasks necessary to support the Landmark clinical model.

Job Responsibilities:

  • Communicate and collaborate with members of the Landmark interdisciplinary team
  • Utilize critical thinking and effective communications to help connect the value of the Landmark program to patients in need of more information
  • Landmark Health Position Description
  • Manage the scheduling process for patients wanting to reschedule existing ones
  • Ad hoc administrative tasks as assigned
  • Document non-emergent patient interactions across Landmark’s various communication methods
  • Actively listen and probe patients in a professional and timely manner to understand and evaluate patient’s need, specifically whether the need is clinical or administrative
  • Warm-transfer calls to Landmark clinical staff for clinically escalated situations
  • Provide superlative and empathetic telephonic customer service for Landmark patients

Job Requirements:

  • Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
  • Reside within 60 miles of a Landmark facility
  • Ability to keep all company sensitive documents secure (if applicable)
  • Required to have a dedicated work area established that is separated from other living areas and provides information privacy

Qualification & Experience:

  • Experience with escalated customer service issue resolution
  • 2+ years of experience in a call center environment
  • High School Diploma / GED (or higher) OR equivalent work experience
  • 1+ years of healthcare background with medical terminology and familiarly of clinical issues

Job Details:

Company: United Healthcare

Vacancy Type: Full Time

Job Location: Jackson, MS, US

Application Deadline: N/A

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