United Express Airlines Careers – Passenger Assistance Supervisor

Website United Ground Express

Job Description:

The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including:

Job Responsibilities:

  • Maintain a positive work environment, strong employee relations and collaborative relationships
  • Establishing shift assignments for both full-time and part-time employees
  • Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed
  • Set a positive example for the station team members to ensure excellent customer service
  • Ensure compliance with safety requirements, including security checkpoint
  • Ensure all agents are properly trained and understand their assigned duties
  • Demonstrate a calm demeanor during periods of high volume or irregular operations
  • Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
  • Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
  • Provide coaching and direction to the station team to achieve or exceed performance and quality standards
  • Comply with all safety, security, and customer service quality standards and procedures

Job Requirements:

  • Analytical thinking, goal-directed leadership and service-oriented performance
  • MS Office applications
  • Ability to manage airport operations independently
  • Strong problem solving skills and drive for excellence
  • Organization and planning skills
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • Strong leadership skills, with the ability to motivate and coach others
  • Strong communication and interpersonal skills
  • Must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked or denied licenses are not valid.)
  • Ability to work in a dynamic, fast paced operational environment

Qualification & Experience:

  • High School Diploma & equivalent work experience required; Previous supervisory experience.

Job Details:

Company: United Ground Express

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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