United Ground Express Jobs – Supervisor

Website United Ground Express

Job Description:

The Supervisor, Passenger Assistance is responsible for supporting the Passenger Assistance team and delivering UGE’s flyer friendly service to our customers as well as ensuring compliance with all safety, quality and compliance standards established by United Ground Express, United Airlines and any regulatory authorities. This position will consist of supervising a variety of duties within the airport, including:

Job Responsibilities:

  • Schedule, monitor and maintain agents to ensure proper staffing levels while delivering a superior level of customer service
  • Ensure any injuries, incidents, accidents, and/or customer service issues are properly documented and processed
  • Set a positive example for the station team members to ensure excellent customer service
  • Maintain a positive work environment, strong employee relations and collaborative relationships
    Solicit customer feedback to understand customer needs and opportunities to improve their travel experience
  • Provide coaching and direction to the station team to achieve or exceed performance and quality standards
  • Ensure compliance with safety requirements, including security checkpoint
  • Establishing shift assignments for both full-time and part-time employees
  • Demonstrate a calm demeanor during periods of high volume or irregular operations
  • Ensure all agents are properly trained and understand their assigned duties

Job Requirements:

  • Ability to work in a dynamic, fast paced operational environment
  • Strong leadership skills, with the ability to motivate and coach others
  • Must possess and maintain a valid US state driver’s license. (Suspended, expired, revoked or denied licenses are not valid.)
  • Ability to manage airport operations independently
  • Strong problem solving skills and drive for excellence
  • Organization and planning skills
  • Analytical thinking, goal-directed leadership and service-oriented performance
  • Must be flexible to work all shifts and, when necessary, available 7 days a week / 24 hours a day, including holidays and weekends, to deal with any operational and /or unforeseen situations
  • MS Office applications
  • Strong communication and interpersonal skills

Qualification & Experience:

  • High School Diploma & equivalent work experience required; Previous supervisory experience.

Job Details:

Company: United Ground Express

Vacancy Type: Full Time

Job Location: Chicago, IL, US

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com