Analyst, Applications Support Job in T-Mobile Atlanta, GA

Website T-Mobile

This Jobsfunter Listing is about TMobile in Atlanta, GA 2022

About the job

Job Description

Revenue Assurance Operations is accountable for ensuring revenue is captured for all services rendered. This position is responsible for engaging with our technical and business partners on the monitoring and support of the RA platform. This position works day-to-day support issues ensuring effective and timely resolution. Duties include resolving and tracking user issues: designing, specifying, testing and documenting program modifications and functional enhancements.

Functional Group



GA127-GA-Ravinia Admin Office

Location Address

One Ravinia Dr







Travel Required?



Essential Functions

    • Operates in an on-call support role focused on maintaining high system availability
    • Resolve problems reported by customers by analyzing, simulating and fixing them.
    • Maintain and support ongoing data feeds (:200+/day) and manage ETL processes.
    • Write data load parsers or scripts as part of new audit development and build ETL processes.
    • Managing scheduled auditsecons and support exception in case of an issue by manually rerun locked, lagged or stopped data load or reconciliation jobs
    • Track reported problems through tracking system and generate the necessary reports, root cause analysis, etc.
    • Interface with customers to resolve customer reported problems/bugs, etc.
    • Effective transition of projects from implementation to operational support
    • Involve in the support framework development to enhance the support function and utilization of available resources to enhance the value customers get from existing product
    • Work closely with the development team to bring the product bugs and change requests into product enrichment propositions
    • Ensure latest patches and upgrades applied to application and servers as required

Minimum Required


    • 1-4 years relevant professional experience.
    • 1-2 years’ experience in telecom domain is a plus
    • Strong understanding of UNIX, SQL or Oracle
    • Ability to write shell scripts and SQL queries
    • Experience with Early Alert Monitoring system
    • Experience supporting enterprise database, reporting, and server software
    • Experience in Reporting and dashboard creation (Tableau or Qlikview preferred)
    • Testing experience
    • Excellent communication skills and ability to present technical concepts in verbal or written format
    • Strong analytical, problem-solving and root cause analysis skills


    • Bachelor’s Degree. Computer Science, MIS or equivalent


Minimum Qualifications

  • At least 18 years of age
  • Legally authorized to work in the United States
  • High School Diploma or GED
  • T-Mobile requires all employees in this position to be fully vaccinated for COVID-19 prior to starting work, unless precluded from doing so by applicable law. The CDC currently defines “fully vaccinated” as two weeks after the second dose for Pfizer and Moderna, and two weeks after the single dose of Johnson & Johnson. T-Mobile will require proof of vaccination prior to successful applicant’s first day of work, and will consider requests for exemption from this requirement during the offer phase (1) as a reasonable accommodation for medical reasons or sincerely held religious beliefs where the accommodation would not cause T-Mobile undue hardship or pose a direct threat to the health and safety of others, or (2) for other reasons under applicable law.

Company Profile

T-Mobile U.S. Inc. (NASDAQ: TMUS) is America’s supercharged Un-carrier, delivering an advanced 4G LTE and transformative nationwide 5G network that will offer reliable connectivity for all. T-Mobile’s customers benefit from its unmatched combination of value and quality, unwavering obsession with offering them the best possible service experience and undisputable drive for disruption that creates competition and innovation in wireless and beyond. Based in Bellevue, Wash., T-Mobile provides services through its subsidiaries and operates its flagship brands, T-Mobile, Metro by T-Mobile and Sprint. For more information please visit:

Applicant Privacy Policy

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EOE Statement

Equal Employment Opportunity

We take equal opportunity seriously—by choice.

T-Mobile USA, Inc. is an Equal Opportunity Employer. All decisions concerning the employment relationship will be made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, religious affiliation, marital status, citizenship status, veteran status, the presence of any physical or mental disability, or any other status or characteristic protected by federal, state, or local law. Discrimination, retaliation or harassment based upon any of these factors is wholly inconsistent with how we do business and will not be tolerated. T-Mobile USA, Inc. maintains a drug-free workplace. The unlawful manufacture, sale, distribution, dispensation, possession, or use of a controlled substance or marijuana is prohibited in T-Mobile’s workplace and employee conduct in violation of this prohibition is subject to employer discipline, including termination.

Positions Remaining





Full Time

Company: T-Mobile

Vacancy Type: Full-time · Entry level 

Job Location: Atlanta, GA

Application Deadline: N/A

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