TJ Maxx Jobs 2022 – Retail Key Holder

Website TJ Maxx

Job Description:

The Key Carrier role is an elevated extension of the Coordinator role. Key Carriers alternate their role based on store needs, predominantly performing the role of Coordinator and occasionally acting as Key Carrier, taking on a leadership role in maintaining all aspects of the store. Key Carriers must have open availability, including nights and weekends.

Job Responsibilities:

  • Provides and accepts ongoing recognition and constructive feedback
  • Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides periodic progress updates
  • Addresses immediate customer service issues and provides appropriate coaching to Associates
  • Provides continuous feedback, recognition and coaching to Associates
  • Maintains proper Associate coverage in service areas for a positive customer experience
  • Role models exceptional customer service
  • Ensures store team executes tasks and daily activities in accordance with store plan; reprioritizes as needed
  • Partners with Management on Associate training needs to increase effectiveness
  • Ensures adherence to all labor laws, policies, and procedures
  • Creates a positive internal and external customer experience
  • Acts as Manager on Duty in adherence with company policy and procedure
  • Promotes a culture of honesty and integrity; maintains confidentiality
  • Ensures Associates adhere to all operational procedures
  • Ensures opening/closing procedures are executed in accordance with company guidelines
  • Promotes credit and loyalty programs during customer interactions
  • Exercises discretion regarding customer service policies in order to satisfy customers

Job Requirements:

  • Strong organizational skills with attention to detail
  • Knowledge of company standard software, systems, and procedures
  • Knowledge of merchandise flow in stores
  • Capable of handling multiple tasks at one time
  • Works effectively with peers and supervisors to accomplish tasks
  • Open availability, including nights and weekends
  • Ability to effectively coach, delegate, and follow-up on multiple people/tasks
    Strong communication skills.
  • Ability to act quickly under challenging circumstances
  • Team player, working effectively with peers and supervisors to accomplish tasks
  • Ability to respond appropriately to changes in direction or unexpected situations
  • Flexible schedule to support business needs
  • Solid problem solving skills

Qualification & Experience:

  • One year retail and 6 months of leadership experience

Job Details:

Company: TJ Maxx

Vacancy Type: Full Time

Job Location: Memphis, TN, US

Application Deadline: N/A

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