Sr. Clinical Program Coordinator Positions in The Johns Hopkins University Baltimore, MD

Website The Johns Hopkins University

This Jobsfunter Listing is about The Johns Hopkins University in Baltimore, MD 2022

About the job

Job Req ID: 72361

Sr. Clinical Program Coordinator

The Department of Physical Medicine & Rehabilitation is seeking a Senior Clinical Program Coordinator who will develop and manage relationships with assigned patients while coordinating their medical care at Johns Hopkins Medical Institutions. This role is responsible for the acceptance and scheduling for all assigned program patients, and coordinates care between all disciplines to ensure the seamless delivery of services. Proactively communicates and reports out on status of all active program participants.

Specific Duties & Responsibilities

  • Coordinates schedules for a complex group of patients for multiple disciplines across different JHM locations, obtains prior authorizations as needed, assists in the resolution of insurance denials.
  • Triages patient phone calls and records received from referring providers including participating in on-call, after hours rotation schedule
  • Screens new patients using clinical criteria.
  • Manages relationships with high-end referral sources, and provides special services to a specific cohort of patients within Johns Hopkins Medicine.
  • Secures referrals for new patients as needed.
  • Maintains a patient database, tracking demographic and clinical data to produce weekly and monthly reports, and presentations.
  • Manages insuranceegistration information, and carry out other related duties.
  • Coordinates the activities of a multi-faceted, high volume medical practice to ensure a smooth functioning office and good patient relations.
  • High level of analytical ability to gather and summarize data, coordinate multiple requests, and to remove routine obstacles to providing a superb patient care experience.
  • Resolves patient problems, third party issues, or refers patients to appropriate resources.
  • Serves as a primary point of contact for assigned clinical programs.
  • Creates as needed clinical documentation related to care, including fee estimates, self-pay agreements, private contracts, etc.
  • Provides periodic updates regarding assigned programs, to program stakeholders and departmental leadership.
  • Works with others in a team environment.
  • Perform miscellaneous related experience as assigned.

Minimum Qualifications (Mandatory)

  • High School Diploma/GED.
  • Three (3) years progressively responsible medical office experience.
  • Requires an understanding of changing reimbursement policies and third party reimbursement.
  • Medical terminology.
  • Additional education may be substituted for years of related experience.
  • JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience.  For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Preferred Qualifications

  • Bachelors Degree in Healthcare or related field strongly preferred.
  • Five years progressively responsible medical office experience.
  • Experience in the Johns Hopkins system strongly preferred.

Special Knowledge, Skills & Abilities

Work involves a great deal of patient and family contact, which requires walking considerable distances throughout the hospital on a daily basis.

  • Intermediate computer and proofreading skills
  • Expected to learn the formal and informal departmental goals, standards, policies and procedures which include some familiarity of a number of departments within the School of Medicine. Is sensitive to the interrelationship of both people and functions within departments.
  • Experience with EPIC or successful completion of all related training courses
  • Strong organizational skills in coordinating medical care for a demanding population with high expectations
  • Ability to anticipate issues and prevent or minimize problems.
  • Ability to perform effectively despite sudden deadlines and changing priorities.
  • Ability to maintain personal composure in high stress situations.
  • Ability to successfully interact with both clinical and non-clinical members of the community
  • Ability to perform with a high degree of accuracy and with meticulous attention to detail
  • Ability to demonstrate self-direction and initiation. Ability to work independently and as a part of a team
  • Ability to handle multiple tasks in a dynamic environment
  • Strong organizational skills in coordinating medical care for a very high-end population with high expectations.
  • Advanced Proficiency in oral and written English.

Classified Title: Sr. Clinical Program Coordinator

Role/Level/Range: ATO 40/E/03/OF

Starting Hourly Pay Rate Range: $20.02 – $27.51/hr (commensurate with experience)

Employee group: Full Time

Schedule: Work Days/Hours: RequiredMonday – Friday/ 8am-4:30pm, / nights and weekends, call as assigned

Exempt Status: Non-Exempt

Location: School of Medicine Campus

Department name: SOM PMR Physical Med and Rehabilitation

Personnel area: School of Medicine

The successful candidate(s) for this position will be subject to a pre-employment background check.

If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the HR Business Services Office at jhurecruitm[email protected]. For TTY users, call via Maryland Relay or dial 711.

Johns Hopkins has mandated COVID-19 and influenza vaccines, as applicable. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. For additional information, applicants for SOM positions should visit and all other JHU applicants should visit

The following additional provisions may apply, depending on campus. Your recruiter will advise accordingly.

The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Equal Opportunity Employer

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School of Medicine – East Baltimore Campus

Company: The Johns Hopkins University

Vacancy Type: Full-time · Associate 

Job Location:  Baltimore, MD

Application Deadline: N/A

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