Target Jobs – Workforce Management Manager

Website Target

Job Description:

As Sr. Manager of WFM you’ll be responsible for ensuring best in class service to our guests. With dynamic and sophisticated forecasting, scheduling, real time management and reporting models you will balance service level and team member efficiency while handling 20-25 million contacts annually.

Job Responsibilities:

  • Job duties may change at any time due to business needs.
  • Develop and institutionalize WFM best practices in partnership with other leaders in SCSO while providing subject matter expertise to leadership regarding WFM strategies and initiatives.
  • Manage long term and short term planning process to deliver service and performance.
  • You will lead a team and work closely with service center leadership teams and support partners to analyze, recommend and implement solutions to improve service center efficiency and/or the guest experience.
  • Strong partnership and collaboration with other support areas including, Finance, HR,OPT, DSA, Corporate Security and across SCSO to ensure forecasting, scheduling and real time needs are met and well communicated.
  • Drive reliability and ongoing improvement through collaboration and process transparency.

Job Requirements:

  • Ability to flex shift schedules to meet the demands of the business; open to domestic and international travel as required
  • Demonstrated ability to drive efforts from concept to implementation and influence across all levels of the organization
  • Strong critical thinking, problem solving, and analytical acumen
  • Superior communication, relationship building and organizational skills

Qualification & Experience:

  • Experience in developing operational process and expertise in workforce management capabilities
  • Bachelor’s degree or more in any discipline.
  • Minimum 8 years of supervisory/leadership experience in Service center, Financial Services or retail services.

Job Details:

Company: Target

Vacancy Type: Full Time

Job Location: Hubli, Karnataka, IN

Application Deadline: N/A

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