Swoop Airline Jobs – Central Support Agent

Website Swoop

Job Description:

The Central Support Agent role is to minimize the impact of flight delays and cancellations on our people and travellers by providing safe, seamless, and efficient traveller-recovery, support, and communication. The Central Support Agents are responsible to formulate Irregular Operations (IROP) contingency plans in conjunction with the Operations Coordinators, Airport Supervisors, and Airport agents. Each Central Support Agent shall strive towards creating connections that make a positive difference.

Job Responsibilities:

  • Develop and implement traveller re-accommodation plans during IROPs in conjunction with the other teams in the Operations Control Center (OCC)
  • Perform ad-hoc tasks as requested by the OCC Leader
  • Provide Airports with identification and entrance requirement support for trans-border and International flights
  • Coordinate IROP traveller services such as hotel, ground transportation and alternate carriers when required
  • Communicate traveller-specific IROP impacts and coordinate traveller recovery before and during an IROP
  • Update and maintain Government watch lists
  • Respond to all inquiries from customs and immigration regarding Swoop airports or travellers
  • Collaborate and communicate with the Airports regarding IROP re-accommodation plans with an objective to preserve the
  • Swoop traveller experience and operational performance
  • Complete the Central Support Team- Emergency Response check-list when required for the purpose of securing the flight manifest in the event of a Category A or B incident
  • Monitor, identify and respond to all irregular operations (IROPs) that impact traveller experience
  • Coordinate all charter manifesting and offline airports support

Job Requirements:

  • Very strong team work and interpersonal skills
  • French and/or Spanish language fluency (written and oral) is an asset.
  • French and/or Spanish language fluency (written and oral) is an asset.
  • Demonstrated ability to be effective when working independently and in a team environment
  • Intermediate skill level with Microsoft Office applications
  • Demonstrated ability to communicate clearly and professionally
  • Demonstrated ability to provide exceptional traveller service

Qualification & Experience:

  • Previous experience in Airports, Operations, IROP Recovery, or Guest experience is considered an asset
  • Swoop operational experience is considered na asset

Job Details:

Company: Swoop

Vacancy Type: Full Time

Job Location: Toronto, Ontario, CA

Application Deadline: N/A

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To apply for this job email your details to bfdirb6788@gmail.com