Swissport Jobs – Passenger Services Manager

Website Swissport

Job Description:

To lead, plan and manage all operational activities associated with passenger service handling in line with our procedures, policies and brand values.

Job Responsibilities:

  • Monitor and analyze the Profit and Loss (P&L) statements for any variances and take appropriate action
  • Responsible for proactively managing safety & security processes and procedures to comply with Swissport standards
  • Resolve customer service issues in a timely manner with tact and diplomacy
  • Full responsibility for delivering effective passenger services solutions to our customers
  • Review new airline and vendor contracts as needed and provide appropriate feedback
  • Build and maintain relationships with key stakeholders
  • Lead, motivate and manage staff to deliver on the Service Level Agreements (SLA) with customers
  • Review key performance indicators (KPI’s) and convey necessary actions if needed
  • Take ownership for creating a progressive open and feedback culture by managing the performance and development of employees
  • Meet with customers on a regular basis to get feedback and monitor satisfaction levels

Job Requirements:

  • Above-average ability to work under pressure
  • Excellent leadership skills with a proven track record of managing people
  • Numerate and detail oriented
  • Excellent oral and written communication skills
  • University degree or equivalent

Qualification & Experience:

  • Relevant experience negotiating contracts
  • 3 to 5 years customer services experience
  • Extensive airport operational experience

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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