Swissport Careers – Lounge Services Agent

Website Swissport

Job Description:

As a Lounge Services Agent at Birmingham Airport, you will strive to provide an excellent experience for the customers who visit our lounges. Lounge Agents welcome passengers, facilitating entry to the lounge as well as serving beverages and preparing food as required. Duties will also include maintaining stock levels and ensuring the highest standards of cleanliness and hygiene at all times

Job Responsibilities:

  • Provide customers with an exceptional level of service to be remembered
  • Ensure the lounge remains clean and tidy at all times
  • Greet passengers as they enter the Lounge and introduce them to all aspects of the Lounge product, advising them of all available services and offering assistance where required to maintain customer loyalty
  • Ensure products are well presented and stock levels are maintained
  • Liaise with third party contractors/suppliers as required
  • Communicate flight information and deal with general enquiries from passengers
  • Handling / preparation and serving of various foods including, all hot/cold meats, dairy products, pasta, cereal and food products which may contain nuts, handling of alcohol (replenishing stock and serving of alcohol to customers, collection of glasses which may contain alcohol for disposal).
  • Other duties as assigned
  • Operate a computer system to check entry eligibility and process payments

Job Requirements:

  • Must be able and willing to type and learn Swissport computer systems
  • Commitment to continuous improvement
  • Excellent communication skills (written and verbal)
  • Ability to follow processes and procedures and apply flexible approach when required
  • Ability to speak and understand the English language
  • Passionate about customer service
  • Ability to travel to the airport at times where public transport is not available
  • Self motivated and able to work independently
  • Ability to speak additional languages is desired
  • In possession of at least three GCSE’s / O Level or Leaving Cert (and equivalent)
  • Flexible to work on various shifts (days, evening, nights, weekends, and holidays)

Qualification & Experience:

  • Previous experience working in a hospitality and/or airport environment is desired

Job Details:

Company: Swissport

Vacancy Type: Full Time

Job Location: Birmingham, GB

Application Deadline: N/A

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