Sun Country Airlines Employment – Support Services Technician

Website Sun Country Airlines

Job Description:

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Responsibilities:

  • Create and resolve tickets assigned to address incidents and requests
  • Supports the technology used in the day-to-day operation of Sun Country
  • Partner with the Network, Infrastructure and Security teams to ensure equipment and processes meet all required security requirements
  • Assist in troubleshooting or repairing network or server equipment, applications, and software with other IT teams
  • Work directly with preferred vendors on support related issues
  • Proficient management of endpoint hardware in an enterprise environment
  • Provide training and support to internal and external business contacts using SCA services
  • Respond to after-hours business-critical issues 24×7 when scheduled on-call at one week intervals; available for critical 24×7 response for subject matter expertise
  • Diagnose, configure, and resolve first and second level technical hardware and software issues through established, logical, systematic troubleshooting
  • Maintain cost controls by performing work remotely, but traveling to outstations when the nature of the business need dictates on-site work

Job Requirements:

  • Solid organizational skills including attention to detail and multi-tasking
  • Valid passport or passport application within 30 days of hire
  • Demonstrated ability to master new skills – whether self-taught or with instruction
  • Must be able to travel overnight, work a flexible schedule, and travel with short notice; travel needs are approximately 25%, seasonally
  • Proficient in desktop and server operating systems, Microsoft SCOM, Office365, Active Directory
  • Flexible schedule to work adjusted shifts as needed
  • Effective interpersonal, verbal and written communication skill
  • Must own and be able to maintain a current driver’s license

Qualification & Experience:

  • High School Education or Equivalent
  • Minimum of 2-3 years’ experience in Support Services role

Job Details:

Company: Sun Country Airlines

Vacancy Type: Full Time

Job Location: Eau Claire, WI, US

Application Deadline: N/A

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