Sun Country Airlines Employment – Support Services Technician

Website Sun Country Airlines
Job Description:
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Responsibilities:
- Create and resolve tickets assigned to address incidents and requests
- Supports the technology used in the day-to-day operation of Sun Country
- Partner with the Network, Infrastructure and Security teams to ensure equipment and processes meet all required security requirements
- Assist in troubleshooting or repairing network or server equipment, applications, and software with other IT teams
- Work directly with preferred vendors on support related issues
- Proficient management of endpoint hardware in an enterprise environment
- Provide training and support to internal and external business contacts using SCA services
- Respond to after-hours business-critical issues 24×7 when scheduled on-call at one week intervals; available for critical 24×7 response for subject matter expertise
- Diagnose, configure, and resolve first and second level technical hardware and software issues through established, logical, systematic troubleshooting
- Maintain cost controls by performing work remotely, but traveling to outstations when the nature of the business need dictates on-site work
Job Requirements:
- Solid organizational skills including attention to detail and multi-tasking
- Valid passport or passport application within 30 days of hire
- Demonstrated ability to master new skills – whether self-taught or with instruction
- Must be able to travel overnight, work a flexible schedule, and travel with short notice; travel needs are approximately 25%, seasonally
- Proficient in desktop and server operating systems, Microsoft SCOM, Office365, Active Directory
- Flexible schedule to work adjusted shifts as needed
- Effective interpersonal, verbal and written communication skill
- Must own and be able to maintain a current driver’s license
Qualification & Experience:
- High School Education or Equivalent
- Minimum of 2-3 years’ experience in Support Services role
Job Details:
Company: Sun Country Airlines
Vacancy Type: Full Time
Job Location: Eau Claire, WI, US
Application Deadline: N/A
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To apply for this job email your details to bfdirb6788@gmail.com