Sun Country Airlines Employment – Support Services Technician

Job Description:

Job Responsibilities:

• Create and resolve tickets assigned to address incidents and requests
• Supports the technology used in the day-to-day operation of Sun Country
• Partner with the Network, Infrastructure and Security teams to ensure equipment and processes meet all required security requirements
• Assist in troubleshooting or repairing network or server equipment, applications, and software with other IT teams
• Work directly with preferred vendors on support related issues
• Proficient management of endpoint hardware in an enterprise environment
• Provide training and support to internal and external business contacts using SCA services
• Respond to after-hours business-critical issues 24×7 when scheduled on-call at one week intervals; available for critical 24×7 response for subject matter expertise
• Diagnose, configure, and resolve first and second level technical hardware and software issues through established, logical, systematic troubleshooting
• Maintain cost controls by performing work remotely, but traveling to outstations when the nature of the business need dictates on-site work

Job Requirements:

• Solid organizational skills including attention to detail and multi-tasking
• Valid passport or passport application within 30 days of hire
• Demonstrated ability to master new skills – whether self-taught or with instruction
• Must be able to travel overnight, work a flexible schedule, and travel with short notice; travel needs are approximately 25%, seasonally
• Proficient in desktop and server operating systems, Microsoft SCOM, Office365, Active Directory
• Flexible schedule to work adjusted shifts as needed
• Effective interpersonal, verbal and written communication skill
• Must own and be able to maintain a current driver’s license

Qualification & Experience:

• High School Education or Equivalent
• Minimum of 2-3 years’ experience in Support Services role

Job Details:

Company: Sun Country Airlines

Vacancy Type: Full Time

Job Location: Eau Claire, WI, US

Application Deadline: N/A

Apply Here

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