Desktop Support Specialist Jobs in StevenDouglas Washington DC-Baltimore Area

Website StevenDouglas

This Jobsfunter Listing is about StevenDouglas in Washington DC-Baltimore Area 2022

About the job

  • Respond to customer requests and issues through a ticketing system and phone calls within response time SLAs, meet or exceed productivity metrics and CSAT targets
  • Work directly with Senior Solutions Engineers and other Solutions Center Engineers to help reproduce and resolve complex customer issues
  • Monitor and respond quickly and effectively to requests received through the Service Desk ticket system
  • Prioritize tickets based on need and criticality
  • Escalate tickets into problems with the network engineers when broad user groups are affected
  • Work with end-user software applications and provide assistance in configuration and use
  • Assist with onboarding and orientation of new users
  • Travel on-site to the customer site to provide end-user support
  • Create visual documentation and walk-throughs for end-user self-service
  • Setup, configure and maintain the operation of all end-user IT equipment, including printers, computers, AV equipment, peripheral devices, mobile devices, and tablets
  • Maintain inventory and working logs for routine maintenance
  • Troubleshoot and repair (or arrange for repair) of desktop computers and laptops
  • Work hands-on with A/V and conference room equipment
  • Image and re-image workstations as needed
  • Provide remote hands for senior staff in equipment access, migrations, testing, etc.
  • Accessible via a mobile device to support on-call rotation schedule
  • Ability to recognize, analyze, and effectively solve problems in a timely and organized manner using industry best practices and procedures


  • Previous experience at an MSP is preferred
  • Computer science or engineering related field or equivalent work experience
  • Experience with Microsoft Windows 7 and 10 desktop operating systems
  • Experience with Microsoft Office 2016/2019 suite and Office 365
  • Familiarity with network troubleshooting
  • Knowledge of TCP/IP networking and related network services (i.e. DNS, SMTP, DHCP, etc.)
  • Knowledge of Active Directory concepts and administration
  • Basic internet and email concepts (HTTP, SMTP, SSL) troubleshooting
  • Experience with Microsoft Intune

Company: StevenDouglas

Vacancy Type: Full-time · Mid-Senior level 

Job Location: Washington DC-Baltimore Area

Application Deadline: N/A

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