Spectrum Operations Analyst II vacancy in Spectrum Columbus, OH
Website Spectrum
This Jobsfunter Listing is about Spectrum in Columbus, OH 2022
About the job
Job Summary
The Spectrum Operations Analyst II is responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact. Reviews data, programs and initiatives that support and enhance the Company’s commitment to customer satisfaction and revenue growth.
Major Duties And Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience
Perform analysis, trending and communication of key performance indicators and business initiatives
Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives
Make recommendations based on data for process improvement and strategic business decision making
Create company-wide benchmark reports and interprets results in order to improve overall operations
Create reports and data driven presentations with impact – identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables
Investigate and perform root cause analysis of complex nature
Compile Executive level reporting as required
Individual will work with various call centers and cross-functional departments
Perform other duties as requested by supervisor
Required Qualifications
Skills/Abilities and Knowledge
Ability to communicate orally and in writing in a clear and straightforward manner
Ability to analyze key performance indicators/metrics
Ability to manage multiple projects
Ability to prioritize and organize effectively
Ability to make decisions and solve problems while working under pressure
Ability to maintain confidentiality
Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)
Proficiency in data analysis, report creation
Knowledge of general accounting and billing procedures
Knowledge of call center metrics and key performance indicators preferred
Knowledge of cable television products and services preferred
Knowledge of cable billing systems preferred
Vision ability close vision, peripheral vision, and ability to adjust focus
Education
Bachelor’s Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience
Related Work Experience
2+ years: Quantitative Analysis experience
WORKING CONDITIONS
Office environment
Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.
Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.
Company: Spectrum
Vacancy Type: Full-time · Associate
Job Location: Columbus, OH
Application Deadline: N/A
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