Spectrum Operations Analyst II vacancy in Spectrum Columbus, OH

Website Spectrum

This Jobsfunter Listing is about Spectrum in Columbus, OH 2022

About the job

Job Summary

The Spectrum Operations Analyst II is responsible for gathering data from various systems and sources to perform financial analysis, trending, forecasting, and business impact. Reviews data, programs and initiatives that support and enhance the Company’s commitment to customer satisfaction and revenue growth.

Major Duties And Responsibilities

Actively and consistently support all efforts to simplify and enhance the customer experience

Perform analysis, trending and communication of key performance indicators and business initiatives

Monitor and review reports and records of activities to ensure progress is being accomplished toward specified program/project objectives and recommend changes in methodology as required to attain business objectives

Make recommendations based on data for process improvement and strategic business decision making

Create company-wide benchmark reports and interprets results in order to improve overall operations

Create reports and data driven presentations with impact – identifies trends and occurrences in data and translates findings into various mediums including text, charts, graphs, displays, tables

Investigate and perform root cause analysis of complex nature

Compile Executive level reporting as required

Individual will work with various call centers and cross-functional departments

Perform other duties as requested by supervisor

Required Qualifications

Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to analyze key performance indicators/metrics

Ability to manage multiple projects

Ability to prioritize and organize effectively

Ability to make decisions and solve problems while working under pressure

Ability to maintain confidentiality

Ability to use personal computer and software applications (i.e. MS Office, Visio, etc.)

Proficiency in data analysis, report creation

Knowledge of general accounting and billing procedures

Knowledge of call center metrics and key performance indicators preferred

Knowledge of cable television products and services preferred

Knowledge of cable billing systems preferred

Vision ability close vision, peripheral vision, and ability to adjust focus


Bachelor’s Degree in Business, Statistics, Math, Economics or related field, equivalent training, education and experience

Related Work Experience

2+ years: Quantitative Analysis experience


Office environment

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

Company: Spectrum

Vacancy Type: Full-time · Associate 

Job Location: Columbus, OH

Application Deadline: N/A

Apply Here