Mgr, Sales Tools & Analytics Positions in Spectrum Stamford, CT
This Jobsfunter Listing is about Spectrum in Stamford, CT 2022
About the job
Responsible for leading the Residential and Small Business Sales Reporting & Analytics team in producing sales activity reporting, business trending, support systems development and maintenance. This individual will be responsible for developing reporting solutions for sales and sales operations leadership and establishing team processes and measurement protocols. They will manage data extraction, modeling, report generation, and analysis of monthly performance metrics. Responsibilities will also include enforcement of data integrity and accuracy of the operational databases utilized in support of Residential and SMB Telesales, and associated analytics of such data. Will also be directly involved in special projects management – including data migration/integrity projects, new business development opportunities, and change management initiatives necessary to drive company objectives.
Major Duties And Responsibilities
Actively and consistently support all efforts to simplify and enhance the customer experience.
Function as primary manager of sales operational support tools including interactive report models, web interfaces, and software applications.
Oversee the tracking and reporting of data on a daily, weekly, monthly basis to assess sales performance. Assist in analyzing data trends and promoting alternative management strategies to increase efficiencies.
Maintain a strong understanding of Residential and SMB Telesales data and various relational databases, contributing regularly to strategies that enhance that data. Be a subject matter expert on reporting platforms and team functions. Support sales organization by sharing knowledge and training in regards to reporting platforms.
Serve as a strategic advisor to executive leadership team on performanceesults.
Develop partnerships with Business Planning, IT, Sales Operations, Fulfillment, Marketing, Fiscal Operations, and other sales support groups to ensure accuracy and functionality of data collection platforms, functionality of sales reporting tools, and overall collaboration of all necessary reporting functions.
Provide additional support and analysis for sales and operations departments’ special projects; including data migration/integrity initiatives, financial initiatives, data queries, among others.
Be part of a high performance culture working towards shared business objectives.
Perform other duties as requested by management.
Skills/Abilities and Knowledge
Ability to read, write, speak and understand English
Ability to thoroughly analyze and interpret data
Ability to communicate orally and in writing in a clear and straightforward manner
Proven leadership skills and ability to communicate with all levels of management and company personnel
Ability to handle multiple projects and tasks
Ability to understand business uses of data and put together specifications for data design and development
Ability to make decisions and solve problems while working under pressure
Ability to use personal computer and software applications
Strategic perspective, sound business judgment and a collaborative work style
Knowledge of cable and telecommunications products and services
Knowledge of dimensional and relational data modeling, SQL, ETL Functions and Utilities
Knowledge of CRM tools (SalesForce)
Exposure to MicroStrategy (preferred)
Strong knowledge of MS Access, and advanced Excel functions required
Strong knowledge of Visual Basic and VB.Net required
Knowledge of Billing System Platforms (preferred)
Bachelor’s degree in either Information Systems or Business; or related field or equivalent work experience
Related Work Experience Number Of Years
Data analysis/ database management 8
Project management experience 8
Team Management Experience 8
Standard Office environment
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Vacancy Type: Full-time · Mid-Senior level
Job Location: Stamford, CT
Application Deadline: N/A