Network Engineer III, Spectrum Enterprise Positions in Spectrum Austin, TX

Website Spectrum

This Jobsfunter Listing is about Spectrum in Austin, TX 2022

About the job

At a glance:

  • Do you have an in-depth understanding of WiFi, and a history of troubleshooting OSI Layers one through three in a break/fix environment?
  • As a subject matter expert (SME) in WiFi, can you provide expertise to guide the resolution of intermediate to highly complex network system issues?
  • Do you desire a competitive salary with lucrative benefits and a focus on professional development?

Our company:

At Spectrum Enterprise, our goal is to foster an engaging work environment that encourages our team members to reach their full potential. We promote a culture of excellence that celebrates diversity, innovative thinking and dedication to consistently exceeding client expectations.

Spectrum Enterprise, a part of Charter Communications, Inc., is a national provider of scalable, fiber technology solutions serving America’s largest businesses and communications service providers. The broad Spectrum Enterprise portfolio includes networking and managed services solutions: Internet access, Ethernet access and networks, Voice and TV solutions. Spectrum Enterprise’s industry-leading team of experts works closely with clients to achieve greater business success by providing solutions designed to meet their evolving needs. More information about Spectrum Enterprise can be found at


Using your sharp technical skills, you actively simplify and enhance the client experience by quickly finding break/fix solutions for intermediate to highly complex enterprise WiFi network systems. As the Network Engineer III, you serve as an SME and ensure the success of our break/fix activities while supporting a group of Network Engineers with escalations. You are passionate about troubleshooting and providing the best client experience for enterprise organizations.

You effectively resolve issues by engaging with clients while collaborating with the enterprise technical support team and all upstream boundary partners. You maximize department success by ensuring all outage tickets are addressed and meet all service level agreements (SLAs). You thrive in a fast paced office environment and feel comfortable traveling to achieve company objectives. You will be part of a 24/7 on-call environment to ensure all SLAs are met. You report to the Manager of Enterprise Managed WiFi Restoration for goals, guidance and assistance.

Position benefits:

  • Competitive salary with bonus.
  • Health, vision and dental insurance.
  • 100% company match 401(k) up to 6%.
  • Company funded retirement accumulation plan for an additional 3%.
  • Education assistance.
  • Pretax childcare spending account.
  • Paid holidays, vacation days, personal days and sick days.
  • Employee discount on spectrum services where available.

What you will do:

  • Encourage company-wide excellence and growth by supporting all technical efforts to enhance the client experience.
  • Drive network engineering projects by participating in the planning of network architecture, design.
  • Maximize projects by integrating communication architectures, topologies, hardware, software, transmission and signaling links and protocols into complete network configurations.
  • Improve productivity through in-depth new product evaluations and develop resolutions to network issues during implementation.
  • Maintain product and service quality by assisting in the development and documentation of technical standards.
  • Ensure a successful project completion by documenting and implementing approved procedure methods.
  • Increase network capabilities through the design of protocol compatibility standards, network enhancements and implementation and improvement recommendations.
  • Optimize and configure the existing network by planning and working on projects, systems and issues of medium to high complexity.
  • Support tiers across the organization during program implementations by providing escalated troubleshooting and issue resolution.
  • Enhance efficiency by serving on one or more projects simultaneously and occasionally as a project team lead.
  • Guide and mentor less experienced team members to improve departmental productivity.
  • Mitigate risks by complying with all industry-specific local, state and federal regulations for every project.

Required keys for success:

  • Five or more years of data network experience.
  • In-depth data networking knowledge with transmission control protocol/internet protocol (TCP/IP), the open systems interconnection (OSI) model and optical transport.
  • Expert in related industry specifications and standards for Institute of Electrical and Electronics Engineers (IEEE), American National Standards Institute (ANSI), fiber, multi-mode, single-mode, unshielded twisted pair (UTP), bridging, switching, routing, Ethernet and transport technologies and protocols.
  • Advanced knowledge of network design, devices, appliances, architecture, protocols and topology.
  • Experienced in using internal and vendor ticketing and software tools.
  • Deadline-driven with the ability to learn new technologies and work in a fast-paced team environment.
  • Knowledgeable of Microsoft Word, Excel, PowerPoint, Outlook and Visio.
  • Effective written and spoken English communication skills with all levels of an organization.

How you will stand out from the crowd:

  • Experience with Ruckus, Cisco, Meraki Aps and controllers.
  • Pack capture experience using Wireshark.
  • Automation experience, such as Python or Bash.
  • Knowledge of Spectrum Community Solutions products, services and culture.
  • Familiar with Spectrum Enterprise products and services.
  • Previous experience supporting large Enterprise Wi-Fi services.
  • Experience in network engineering or operations.

Your education:

  • Bachelor’s degree in computer science, electrical engineering or a related field, or an equivalent combination of education, training and experience (required).
  • Cisco Certified Network Professional (CCNP) (preferred).
  • Industry or vendor-specific certification and training, such as Cisco, Juniper or Alcatel-Lucent (preferred).
  • Professional level WiFi industry certification (preferred).

Get to Know Us Charter Communications is known in the United States by our Spectrum brands, including: Spectrum Networks, Spectrum Enterprise and Spectrum Reach. When you join us, you’re joining a strong community of more than 95,000 individuals working together to serve more than 31 million customers in 41 states. Watch this video to learn more.

Who You Are Matters Here We’re committed to growing a workforce that reflects our communities, and providing equal opportunities for employment and advancement. Learn about our inclusive culture.

Company: Spectrum

Vacancy Type: Full-time · Associate 

Job Location: Austin, TX

Application Deadline: N/A

Apply Here