Logistics Associate II/ Loaner Services Vacancies in Smith+Nephew Memphis, TN

Website Smith+Nephew

This Jobsfunter Listing is about SmithNephew in Memphis, TN

About the job


The Logistics Associate II, Memphis Loaner Services is primarily responsible for providing the sales force with quality surgical instruments and implant kits. Surgical Product Specialist will act as the primary contact between the distributor and Smith & Nephew, Inc. and will function as a coordinator between the two. Sets up, maintains, inspects, and updates all instruments and implant kit offerings as instructed by the department manager and product management. Keeps accurate records and documentation of all transactions involved with the sets.

Essential Functions

Maintain Safety: Store hazardous material, sanitize sinks, and replenish cleaning solution

Reassemble & Maintain Kits: Conduct inspection, clean kit trays and parts, and remove debris from returned instruments. Orderepair any instrument/implants as needed. Adjust the kits for marketing use. Coordinate component, revision, or rework part production with the Orthopaedic Manufacturing group

Process Loaner Orders & Maintain Inventory: Pick order from correct locations, pack orders according to order received, and ship using totes utilizing the current Loaner Services Operational /inventory and shipping system. Replenish instruments and implants as needed. Order, audit, and monitor new instruments and implants. Monitor backorders and request Logistics hold. Process returned goods

Provide Customer Service: Provide instrument and implant information and kit availability to customers. Call on back orders, log-in customer complaints, and reschedule kits. Call customers regarding missing or extra instruments and create a return on extra parts

Process Distribution Orders: Enter Distribution order into SAP, request Logistic Hold Release, remove order parts from “gold pile” and create returns (RGAs)

Investigate Customer Complaints: Document, research, take corrective action, and resolve customer complaints. Notify the customer of investigation results. Initiate design change with Quality Assurance and assist with investigate of defects and EDCs

Provide Training: Provide the necessary training for all facets of the department, i.e.:(instrument cleaning, order processing, kit assembly, kit maintenance, customer service, Distribution order, complaint investigation, and after hours services). Attend assembly kit demonstrations, provide appropriate instrumentation for training, and schedule appropriate leadership training. Participate in training courses to update and inform employees regarding current industry information within product systems

Perform Administrative Functions & Maintain Loaner Catalog: Maintain kit turns, back order logs, and survey customers for feedback on service. Update catalogs for accuracy and adjust for Marketing and add kits when appropriate

Provide After Hours Services: Provide tracking information to customers on existing orders, emergency orders, and ship orders after hours

Maintain Work Area: Design work area to organize extra instrumentation and supplies in appropriate location. Order necessary supplies and equipment to maintain workflow

Develop Packaging Methods: Consult with packaging vendors to determine requirements and prototypes needed for parts and logistics deployment



  • Associates Degree in Engineering, Manufacturing Technology, or Logistics. Preferred but not required.


  • Two (2) years experience as a Manufacturing Associate-Finishing/Quality/Machinist; OR One (1) year experience as a Loaner Services Tech OR other related experience or
  • Recently separated military vets encouraged to apply
  • Must remain current in technical changes via ongoing education


  • Stress Tolerance – Maintaining stable performance under pressure or opposition (such as time pressure or job ambiguity); handling stress in a manner that is acceptable to others and to the organization.
  • Building Strategic Working Relationships – Developing and using collaborative relationships to facilitate the accomplishment of work goals.
  • Work Standards – Setting high standards of performance for self and others; assuming responsibility and accountability for successfully completing assignments or tasks; self‑imposing standards of excellence rather than having standards imposed.
  • Customer Focus – Making customers and their needs a primary focus of one’s actions; developing and sustaining productive customer relationships.
  • Continuous Learning – Actively identifying new areas for learning; regularly creating and taking advantage of learning opportunities; using newly gained knowledge and skill on the job and learning through their application.
  • Communication – Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the message.
  • Gaining Commitment – Using appropriate interpersonal styles and techniques to gain acceptance of ideas or plans; modifying one’s own behavior to accommodate tasks, situations, and individuals involved.
  • Decision Making – Identifying and understanding issues, problems, and opportunities; comparing data from different sources to draw conclusions; using effective approaches for choosing a course of action or developing appropriate solutions; taking action that is consistent with available facts, constraints, and probable consequences.
  • Technical / Professional Knowledge – Having achieved a satisfactory level of technical and professional skill or knowledge in position‑related areas; keeping up with current developments and trends in areas of expertise.
  • Initiating Action – Taking prompt action to accomplish objectives; taking action to achieve goals beyond what is required; being proactive.


  • Must have working knowledge of and skills in Microsoft Office Suite (MS Word, MS Excel, MS Outlook, MS PowerPoint, and MS Access)
  • SAP experience is highly preferred or other integrated software experience.
  • RFID or other inventory tracking technology is beneficial.

Smith+Nephew provides equal employment opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

Company: Smith+Nephew

Vacancy Type: Full-time · Associate 

Job Location: Memphis, TN

Application Deadline: N/A

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