Silver Airways Career – Customer Service Agent

Website Silver Airways
Job Description:
Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline; having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company in the eyes of our valued customers. As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!
Job Responsibilities:
- Miscellaneous duties as assigned by Manager and Supervisor
- Assist special needs passengers, resolve customer complaints and other duties as delegated
- Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
- Communicate clearly and accurately with customers as well as ground and aircraft personnel
- Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
- Providing accurate gate, flight arrival and departure information, as well as answer general inquires
- Providing general customer assistance, complying with all safety procedures and station policies
- Conduct other duties as assigned
- Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
Job Requirements:
- Current U.S. Passport or equivalent with applicable Visas
- Excellent attendance and punctuality required
- Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays
- Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
- Must be able to work in a fast paced, deadline driven environment
- Must be at least 18 years of age
- Must be flexible, willing and able to prioritize Silver work schedule
- Must own and be able to maintain a current driver’s license
Qualification & Experience:
- Must have professional appearance
- At least 1 year customer service required
- Aviation experience preferred
Job Details:
Company: Silver Airways
Vacancy Type: Full time
Job Location: Florence, AL, US
Application Deadline: N/A
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To apply for this job email your details to bfdirb6788@gmail.com