Silver Airlines Careers – Customer Service Agent

Website Silver Airways

Job Description:

Are you ready to invest in your career with a quickly growing company? Silver Airways currently provides more routes within Florida and to the Bahamas than any other airline; having recently acquired Seaborne Airways, based in San Juan, PR, we need you to be the face of our company in the eyes of our valued customers. As a customer service agent, you are the first line of contact in assisting customers with luggage, checking in, selling tickets, and more!

Job Responsibilities:

  • Conduct other duties as assigned
  • Communicate clearly and accurately with customers as well as ground and aircraft personnel
  • Checking customers in for flights, checking customer luggage in, selling tickets, making reservations, boarding flights at the departure gate
  • Providing accurate gate, flight arrival and departure information, as well as answer general inquires
  • Assist special needs passengers, resolve customer complaints and other duties as delegated
  • Providing general customer assistance, complying with all safety procedures and station policies
  • Meeting arriving flights, assisting customers with claims for delayed or damaged baggage, responding to customer inquiries, reconciling ticket sales and closing out cash drawers/accounting functions
  • Maintain thorough knowledge and handling of unaccompanied minors, law enforcement officers, Hazmat, and airfreight acceptance guidelines
  • Miscellaneous duties as assigned by Manager and Supervisor

Job Requirements:

  • Excellent attendance and punctuality required
  • Must own and be able to maintain a current driver’s license
  • Must have professional appearance
  • Must be able to pass a Drug and Alcohol Screen, and FBI Fingerprint & Criminal History check
  • Current U.S. Passport or equivalent with applicable Visas
  • Must be flexible, willing and able to prioritize Silver work schedule
  • Must be at least 18 years of age
  • Must be able to work in a fast paced, deadline driven environment
  • Must be able to work any shift in a 24-hour period, including days, nights, weekends and holidays

Qualification & Experience:

  • At least 1 year customer service required
  • Aviation experience preferred

Job Details:

Company: Silver Airways

Vacancy Type: Full time

Job Location: St. Petersburg, FL, US

Application Deadline: N/A

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