Signature Airlines Jobs – Customer Service Representative

Website Signature Flight Support

Job Description:

Promotes and sells the Company’s services and products to aircraft passengers and crew. Handles and coordinates customer service requests in a professional and courteous manner to ensure the best possible service.

Job Responsibilities:

  • Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
  • Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
  • Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
  • Initiating emergency response procedures for aircraft in urgent or distress situations.
  • Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
  • Assisting pilots with airport, landing, and current weather information.
  • Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.
  • Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
  • Process customer purchases and fuel transactions in accordance with procedures.

Job Requirements:

  • Must possess a valid state driver’s license.
  • Strong interpersonal, oral and written communication skills.

Qualification & Experience:

  • High School diploma or GED
  • Prior customer service experience preferred.

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

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