Signature Airlines Jobs – Customer Service Representative

Job Description:

Job Responsibilities:

• Recommend improvements in standards, administrative procedures, facilities, methods, and practices to the appropriate Signature management personnel.
• Maintain the appearance of the interior airport facility and replenishing complementary beverages/supplies, as outlined in the facility appearance standard.
• Ensure that all documentation, receipts, transactions, accounting records, etc. are accurately completed, processed, and forwarded to the appropriate parties.
• Initiating emergency response procedures for aircraft in urgent or distress situations.
• Receive aircraft service orders and direct line service personnel as appropriate to accomplish service requests in accordance with the Customer Service Manual.
• Assisting pilots with airport, landing, and current weather information.
• Maintain working knowledge of Signature’s facilities, services, website, surrounding areas, and other information commonly required by Signature customers.
• Communicate with customers via telephone, fax, face to face, e-mail, ConciAir System, Unicom/air to ground radio.
• Process customer purchases and fuel transactions in accordance with procedures.

Job Requirements:

• Must possess a valid state driver’s license.
• Strong interpersonal, oral and written communication skills.

Qualification & Experience:

• High School diploma or GED
• Prior customer service experience preferred.

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: San Jose, CA, US

Application Deadline: N/A

Apply Here

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