Signature Flights Careers 2022 – Customer Service Representative

Website Signature Flight Support

Job Description:

The following are essential to the job, in addition to those listed above and on the chart in this description. While a CSR largely works inside the FBO, some components of this position are performed outside on the airport ramp. Certain functions may be performed in varying weather and environmental conditions such as precipitation, extreme temperatures, jet engine fumes, dust and noise. The tasks performed outside may be near stationary and moving aircraft (including spinning propellers and engines).

Job Responsibilities:

  • Regular and reliable in-person and timely attendance for shifts which may include nights, weekends and/or holidays as scheduled
  • Ability to read, understand and comply with all company policies, safety and ethical procedures, and relevant laws, regulations, orders and the like
  • Clearly communicate in English and with the proper tone in person, via telephone, fax, radio communicators, and in various forms of writing such as data entry, email and hand-written documents
  • Operate a multi-line telephone and use the company-approved greeting
  • Independently and proactively (i) anticipate customer needs/requests, (ii) perform open job tasks, and (iii) immediately speak up and/or point out observed safety concerns to all stakeholders
  • Drive cars, vans or other shuttles
  • Proficiency in computer operations (internet, email, Word) and typing, with an ability to learn new software.
  • Work well as part of a team, get along with others, understand and follow lawful directions and instructions the first time, follow all company policies and procedures, and ask questions to clarify instructions
  • Ability to detect phishing attempts and avoid attempts by others to infiltrate the Company computer network through practicing safe computer use and complying with company IT policies

Job Requirements:

  • Ability to perform simple arithmetic (addition, subtraction, multiplication, division, percentages, fractions, angles, degrees, time)
  • Preferred: knowledge of radio procedures and protocols
  • Ability to use a computer and email, including passing computer-based training modules
  • Ability to work flexible schedules and in various weather conditions
  • Ability to pass background checks (criminal and motor vehicle), drug tests, receive and maintain issuance of an airport security badge, and be insurable by the company’s applicable insurance policies
  • Strong verbal and written English communication skills
  • Minimum of 18 years of age
  • A professional appearance
  • Ability to successfully and timely complete Signature’s training programs
  • A valid state driver’s license

Qualification & Experience:

  • Preferred: Three (3) to six (6) months experience and/or training in aviation, FBO, hospitality, customer service or other related field
  • High School diploma or general education degree (GED)

Job Details:

Company: Signature Flight Support

Vacancy Type: Full Time

Job Location: Miami, FL, US

Application Deadline: N/A

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