Seaworld Jobs – Human Resource Representative

Website SeaWorld

Job Description:

Sesame Place is a place of thrills, fun and positive, lasting memories. Our success is built on a dedication to delivering positive, memorable experiences to people from around the world. We’re also committed to helping ambitious people achieve their professional best. We’re seeking exceptionally skilled and knowledgeable individuals for an exciting Human Resources opportunity! In this role, you’ll help welcome our new ambassadors and create a culture of fun and positivity! If you have the right stuff, dive right in!

Job Responsibilities:

  • Handle all program-related data entry, filing, and record keeping of confidential client records and inventory
  • Consistently demonstrate courteous and professional behavior in all work aspects with ambassadors and guests
  • Answer and respond to ambassadors at the call out hotline and forward appropriately
  • Greet, assist and resolve all matters regarding guests, ambassadors, candidates etc. that enter the building
  • Answer and respond to applicant and ambassador inquiries via telephone and e-mail in a timely manner
  • Establish and maintain a positive atmosphere which ensures the highest level of ambassador engagement while supporting and demonstrating exemplary guest service
  • Maintain organization of area including but not limited to cleanliness and proper file storage
  • Assist the training and development team in the implementation of ambassador events
  • Assist the HR department in various functions including but not limited to administrative duties and internal recruitment activities
  • Assist with wardrobe distribution for all ambassadors when necessary
  • Consistently practice safe work habits including the use of Personal Protection Equipment (PPE), lifting and reporting unsafe situations

Job Requirements:

  • Must be able to work independently and flexibility to work successfully in a team environment when needed.
  • Must be able to work 15-40 hours a week including evenings, weekends and holidays
  • Must be willing to comply and ensure all ambassadors comply with all SEA grooming guidelines and employment standards
  • Must be at least 18 years of age
  • Must be proficient in Microsoft Office programs: Word, Excel, PowerPoint, Outlook and Access
  • Ability to work in high stress conditions and maintain confidential information appropriately.
  • Excellent customer service and phone etiquette skills (i.e. answering phone calls, assisting applicants, ambassadors and guests)
  • Must be able to successfully complete all legal, company and department training requirements to include but not limited to passing required tests and certifications within established timelines
  • A professional and outgoing presence required.
  • Must have no significant performance deficiencies within a 1 year period.
  • Must possess a high level of guest service and interpersonal skills
  • Must have excellent interpersonal and organization skills

Qualification & Experience:

  • Must have at least a high school diploma or GED equivalent.
  • Typing experience required
  • Previous experience working in an office environment preferred

Job Details:

Company: SeaWorld

Vacancy Type: Part Time

Job Location: Philadelphia, PA, US

Application Deadline: N/A

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