Manager, Mortgage Collections Vacancies in S3 Shared Service Solutions, LLC Linthicum Heights, MD

Website S3 Shared Service Solutions, LLC

This Jobsfunter Listing is about S Shared Service Solutions LLC in Linthicum Heights, MD 2022

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About the job

Manager, Collections

Full Time Exempt

REQ 1055



This position will be responsible for directing and leading the Collectors and support staff within the S3 Collections team. The Manager, Collections will train, mentor and coach the Collectors to maximize efficiencies, minimize partner credit union delinquency/charge off and maximize recoveries. They will provide a strong focus on quality and accuracy in order to enhance the member experience.

A successful Manager will manage all day-to-day operational activities of the Collectors. Specific accountability lies in the successful development of front-line employees to enhance the member experience through efficiencies while achieving loan loss and delinquency goals.

S3 has a commitment to excellence and the highest standards of member service. Our values and beliefs are critical to the success and growth of the business and they were all created with a unique cultural foundation.


  • Monitor collection efforts to ensure that loan delinquency and loan losses are minimized and recoveries are maximized
  • Manage all activities relating to the collection of delinquent automobile, real estate, Visa, consumer and negative share accounts to minimize loan loss; making proactive adjustments in processes as needed
  • Review on-going collection activities ensuring regulatory and investor compliance through all stages of the loan resolution process
  • Maintain quality control and ensure attainment of department service levels. Monitor individual telephone calls and perform periodic review of completed transactions to ensure quality and consistency of service provided to all internal and external members
  • Track and document team’s productivity and results
  • Establish and maintain targets for service levels
  • Manage established key performance indicators (KPIs)
  • Manage conflict resolution process within team, initiate escalation process
  • Ensure all parts of the process run smoothly
  • Maintain awareness of each team member’s abilities
  • Conduct team huddles and one-on-ones with assigned staff
  • All other duties as assigned


  • Bachelor’s Degree in Business, Finance, or Operations or equivalent work experience
  • Minimum 8 years of related experience in an automated loan collection environment with a focus on Visa, Consumer, Mortgage and Home Equity collections
  • Experience working with first and third-party agencies, repossessions, foreclosures, OREO and Mortgage Investor Delinquency Reporting
  • Minimum 5 years of supervisory experience managing employees that focus on collection and loss mitigation activities for performing Fannie Mae and Freddie Mac portfolios
  • Strong leadership and project management skills
  • Ability to foster open communication and active listening within the department and other lines of business
  • Effective leader in recruiting, motivating, coaching, engaging and empowering staff.
  • Creative and detailed oriented
  • Strong written and verbal communication skills at multiple levels within the organization as well as with external stakeholders
  • Working knowledge of computers and a variety of software
  • Strong time management skills
  • Ability to tactfully question or actively listen and negotiate effectively with members, employees/departments, to determine specific needs and solutions
  • Ability to correctly interpret and implement written and verbal directions
  • Excellent analytical ability to review loan details and member issues, and to recommend possible workout solutions
  • Ability to prioritize workload based on mandatory requirements and member service level agreements
  • Strong analytical skills required with a high degree of accuracy
  • Ability to work flexible hours as needed
  • Ability to multitask and work in a fast paced environment
  • Positive attitude and team-oriented

Company: S3 Shared Service Solutions, LLC

Vacancy Type: Full-time · Mid-Senior level 

Job Location: Linthicum Heights, MD

Application Deadline: N/A

Apply Here