Ryanair Jobs in Glasgow – Desktop Administrator

Job Description:

The Infrastructure team are currently recruiting for a Desktop Administrator. Reporting to our IT Service Manager, this position is permanent and based in our Prestwick Heavy Maintenance Base

Job Responsibilities:

• Responsible for the ongoing maintenance and future planning needs of the company’s desktop environment.
• Evaluate applications and software patches for desktop applications to see if they will solve desktop issues
• End-User/Client facing configuration of Office 365
• Working Knowledge of Active Directory.
• Support Triage steps to determine User, PC, Network, or Application problems
• Network Printer installation / troubleshooting
• Comfortable supporting mobile hardware (iPad, iPhone, Android)
• Management and tracking of inventory through the full Asset Management Life Cycle
• Monitor the performance of the company’s desktop infrastructure and make suggestions for improving efficiency.
• Monitor, update, and manage a ticket queue with the goal of resolving issues within agreed SLA’s
• Image Hardware.

Job Requirements:

• Strong troubleshooting skills with PC hardware
• Knowledge of Active Directory, Microsoft Exchange, Windows 10, Microsoft365, Citrix, Terminal Server, Backups, Printing, Symantec Antivirus, VPN, SCCM
• Good team player
• Excellent communication and documentation skills are essential

Qualification & Experience:

• 3+ years hand on desktop support experience in a busy IT environment
• Experience in remote and on-site PC fault diagnosis/troubleshooting

Job Details:

Company: Ryanair

Vacancy Type: Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

Apply Here

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