Customer Success Manager careers in Run:ai Tel Aviv, Israel

Website Run:ai

This Jobsfunter Listing is about Runai in Tel Aviv, Israel 2022

About the job

Job Description

Run:AI provides organizations with a world-class machine learning platform to improve productivity and efficiency for data scientists. Our product provides a Run:AI unique HPC scheduler, relies on Run:AI advanced GPUs virtualization technology and makes GPUs first class citizens in Kubernetes.

Responsibilities

  • Managing complex Enterprise client relationships throughout the post-sales customer lifecycle
  • Serve as a trusted advisor by building relationships across your book of business, engaging with customers regularly, presenting executive briefings, managing escalations and conducting regular status calls
  • Driving user level adoption of the platform throughout customer engagements, to help maximize usage
  • Identify and achieve targets for renewal rates, customer satisfaction (including NPS), expansions (such as upsell and cross-sell) opportunities
  • Serve as the voice of the customer internally, representing need and/or challenges internally to other departments
  • Liaise closely with the product team, data team, and other Run:AI departments to ensure customer requests and escalations are quickly resolved

Requirements

  • 5 years of experience in a similar role
  • Bachelor’s degree with a focus on a technical and/or business discipline
  • Excellent communication and customer relationship skills
  • Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines
  • Metric driven focus in an ARR business environment
  • Strong organizational skills, attention to detail, ability to prioritize and meet deadlines
  • Ability to work without direct supervision, and efficiently manage tasks and time
  • Be comfortable working in uncertainty
  • Advantage – Familiarity with the MLOPS and AI/ML

Company: Run:ai

Vacancy Type: Full-time · Director 

Job Location:  Tel Aviv, Israel

Application Deadline: N/A

Apply Here

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