Customer Success Manager careers in Run:ai Tel Aviv, Israel
Website Run:ai
This Jobsfunter Listing is about Runai in Tel Aviv, Israel 2022
About the job
Job Description
Run:AI provides organizations with a world-class machine learning platform to improve productivity and efficiency for data scientists. Our product provides a Run:AI unique HPC scheduler, relies on Run:AI advanced GPUs virtualization technology and makes GPUs first class citizens in Kubernetes.
Responsibilities
- Managing complex Enterprise client relationships throughout the post-sales customer lifecycle
- Serve as a trusted advisor by building relationships across your book of business, engaging with customers regularly, presenting executive briefings, managing escalations and conducting regular status calls
- Driving user level adoption of the platform throughout customer engagements, to help maximize usage
- Identify and achieve targets for renewal rates, customer satisfaction (including NPS), expansions (such as upsell and cross-sell) opportunities
- Serve as the voice of the customer internally, representing need and/or challenges internally to other departments
- Liaise closely with the product team, data team, and other Run:AI departments to ensure customer requests and escalations are quickly resolved
Requirements
- 5 years of experience in a similar role
- Bachelor’s degree with a focus on a technical and/or business discipline
- Excellent communication and customer relationship skills
- Ability to multi-task in a fast-paced environment with fluctuating priorities and deadlines
- Metric driven focus in an ARR business environment
- Strong organizational skills, attention to detail, ability to prioritize and meet deadlines
- Ability to work without direct supervision, and efficiently manage tasks and time
- Be comfortable working in uncertainty
- Advantage – Familiarity with the MLOPS and AI/ML
Company: Run:ai
Vacancy Type: Full-time · Director
Job Location: Tel Aviv, Israel
Application Deadline: N/A
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