RBC Jobs – Banking Advisor

Website RBC

Job Description:

You are a banking advisor, RBC ambassador and an exceptional customer service representative. You champion the RBC brand and provide support to our clients as they will interact with us in very different ways; whether it is by phone, email, chat, video, social media or mobile. Our Centres are located in Moncton, Montreal, Mississauga, Winnipeg and British Columbia. If you are passionate about delivering exceptional customer service and providing solutions for client’s needs, you can build a long term career as a highly knowledgeable professional banking advisor in our Advice Centres. This is a full-time and shift oriented role with an opportunity to potentially work from home.

Job Responsibilities:

  • Proactively engage with RBC clients through various communication channels to deliver an outstanding customer service experience, making every client interaction an exceptional one
  • Manage risks by adhering to compliance routines, processes, and controls to protect client and shareholder interests
  • Contribute to team results by supporting all colleagues to be successful in meeting client needs
  • Be resourceful with the ability to leverage tools and resources to find the right answers, while cultivating and maintaining relationships with partners and clients to work as one RBC team
  • Educate and assist clients with using RBC digital capabilities
  • Focus on helping clients when they need us most, by responding empathetically to a variety of questions, assisting with a myriad of banking solutions and resolving client concerns at first point of contact

Job Requirements:

  • Ability to work independently in a structured environment, as a Remote Office Employee (ROE), working in your home office with proven time management, organizational and problem solving skills & must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)
  • Proven ability in building rapport and maintain client relationships, preferably in the financial or service industry while working independently and as part of a team
  • Strong oral and written communication skills in French, along with personal flexibility to work various shifts that meet our clients’ needs Monday to Sunday 6 AM to Midnight
  • Exceptional client service capability and confidence in engaging clients across multiple channels (i.e., phone, video, etc.) using a friendly, positive and professional tone
  • Digital literacy across a broad range of devices (i.e., smartphones, tablets, laptops, etc.) with above average keyboarding skills, internet and computer navigation
  • Desire to build exceptional client experiences, and is passionate and curious to help clients meet their needs and solve their concerns

Qualification & Experience:

  • Past experience in a customer service role where you provided a variety of needs based solutions
  • Previous experience working in a Contact/Call Centre or in a fast paced financial and/or service industry
  • Bilingual in English and French
  • Experience working in a team and metrics-based performance environment

Job Details:

Company: RBC

Vacancy Type: Full Time

Job Location: Mississauga, CA

Application Deadline: N/A

Apply Here

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To apply for this job email your details to bfdirb6788@gmail.com