Qantas Employment – Customer Service Agent

Website Qantas

Job Description:

As a Customer Service Agent, no two days are the same. The only guarantee is that you’ll explore what’s possible, be challenged, solve problems and make a difference. With a strong and resilient attitude you’ll be surprised at what you’re able to achieve – and how you can play a key role in the experience our customers have.

Job Responsibilities:

  • As a Customer Service Agent you’ll create a welcoming environment so customers start their journey with us in a way that’s positive. This includes meeting and greeting customers, boarding and disembarking flights, assisting our special needs customers, marshalling in aircraft, problem solving, caring for our unaccompanied minors and providing information for customers.

Job Requirements:

  • A proven ability to manage and diffuse difficult situations
  • Recent face to face customer service experience within the hospitality, tourism or other customer focused industries
  • Compassion and empathy for special needs customers
  • Well-developed problem solving skills and able to follow through to resolution
  • A passion for customer service with a proactive ‘can do’ attitude
  • Ability to adapt to an ever changing, fast paced operational environment
  • Ability to work both in a team environment and independently
  • Exceptional grooming and personal presentation
  • A strong communicator, and listener

Qualification & Experience:

  • Ability to work a 7 day rotational shift roster covering a 24/7 operation
  • Ability to successfully complete a Pre-Employment Medical

Job Details:

Company: Qantas

Vacancy Type: Full time

Job Location: Perth, Western Australia, AU

Application Deadline: N/A

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