Porter Airlines Careers – Customer Service Representative

Job Description:

Reporting to the Station Manager, Montreal, the Customer Service Representative contributes to the efficient day-to-day operations of the department.

Job Responsibilities:

• Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
• Monitor carry-on luggage and aircraft doors
• Assisting arriving passengers and oversee the International Arrivals baggage area
• Provide high quality customer service
• Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
• Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
• Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
• Provide assistance to passengers whose baggage is mishandled or damaged

Job Requirements:

• Have a proven positive track record when handling difficult situations and customers
• Possess the ability to multitask
• Knowledge of baggage services handling procedures will be preferable
• Ability to work on a permanent basis in Canada
• Need to be detailed oriented
• Ability to work well in a team
• Dependability (must have a clear attendance record and reliable on time reporting for work)
• Ability to obtain necessary security clearances

Qualification & Experience:

• Experience in a customer service environment, preferably in the airline industry

Job Details:

Company: Porter Airlines

Vacancy Type: Full time

Job Location: Montreal, QC, CA

Application Deadline: N/A

Apply Here

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