Porter Airlines Careers – Customer Service Representative

Website Porter Airlines

Job Description:

Reporting to the Station Manager, Montreal, the Customer Service Representative contributes to the efficient day-to-day operations of the department.

Job Responsibilities:

  • Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
  • Monitor carry-on luggage and aircraft doors
  • Assisting arriving passengers and oversee the International Arrivals baggage area
  • Provide high quality customer service
  • Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
  • Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
  • Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
  • Provide assistance to passengers whose baggage is mishandled or damaged

Job Requirements:

  • Have a proven positive track record when handling difficult situations and customers
  • Possess the ability to multitask
  • Knowledge of baggage services handling procedures will be preferable
  • Ability to work on a permanent basis in Canada
  • Need to be detailed oriented
  • Ability to work well in a team
  • Dependability (must have a clear attendance record and reliable on time reporting for work)
  • Ability to obtain necessary security clearances

Qualification & Experience:

  • Experience in a customer service environment, preferably in the airline industry

Job Details:

Company: Porter Airlines

Vacancy Type: Full time

Job Location: Montreal, QC, CA

Application Deadline: N/A

Apply Here

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