Jobs at Porter Airlines – Customer Service Representative

Website Porter Airlines

Job Description:

Reporting to the Station Manager, Toronto; the Customer Service Representative contributes to the efficient day-to-day operations of the department.

Job Responsibilities:

  • Perform pre-flight check-in procedures by assigning seats, making gate announcements, issuing boarding passes and boarding the flight
  • Respond to all passenger enquiries via telephone and email
  • Monitor carry-on luggage and aircraft doors
  • Maintain accurate records and update PNR files
  • Complete reports (BIR’s) and handle entire tracing to recovery of mishandled bags
  • Assisting arriving passengers and oversee the International Arrivals baggage area
  • Arrange transportation method to restore the missing baggage to the rightful owner
  • Provide high quality customer service
  • Check-in passengers for flights at the ticket counters by assigning seats, directing passengers to their gates, and checking documentation for flights while ensuring the timely and accurate delivery of passenger luggage
  • Assist passengers with special needs such as disabled and wheelchair passengers, and unaccompanied minors
  • Maintain constant communication with the customer throughout the tracing or repair process
  • Provide assistance to passengers whose baggage is mishandled or damaged

Job Requirements:

  • Need to be detailed oriented
  • Possess the ability to multitask
  • Able to work rotating shifts including days, afternoons, evenings, weekends, and holidays
  • Must be capable of lifting/pushing/pulling up to 50lbs on a regular basis
  • Ability to work well in a team
  • Ability to obtain necessary security clearances
  • Dependability (must have a clear attendance record and reliable on time reporting for work)
  • Supports and adheres to all company policies
  • Have a proven positive track record when handling difficult situations and customers
  • Knowledge of baggage services handling procedures will be preferable
  • Ability to communicate and correspond clearly and precisely in English
  • Ability to work on a permanent basis in Canada

Qualification & Experience:

  • Experience in a customer service environment, preferably in the airline industry

Job Details:

Company: Porter Airlines

Vacancy Type: Full time

Job Location: Ottawa, ON, CA

Application Deadline: N/A

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