Customer experience analyst Jobs in Philip Morris International Tel Aviv, Tel Aviv, Israel

Website Philip Morris International

This Jobsfunter Listing is about Philip Morris International in Tel Aviv, Tel Aviv, Israel 2022

About the job

Be a part of a revolutionary change

At Philip Morris International (PMI), we’ve chosen to do something big. We’re transforming our business, building our future on smoke-free alternatives to cigarettes. With huge change comes huge opportunity. So, wherever you join us, you’ll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward as we pioneer the future.

We offer the opportunity to join our Reduce Risk Product team, which is in the core of our business at Philip Morris Israel Ltd. (PML). The team manages the flagship product of our company, touching core business aspects such as Marketing, Consumer Excellence, Sales, Services and more. Joining the team is a great opportunity to gain a large range of business experience and knowledge. The position will be part of a team of experienced professionals that will help the selected candidate build his or her professional and business expertise in various fields of interest.

You’re ‘day to day’

The Consumer Journey Analyst reports to the Consumer Journey Manager. Main responsibilities include

  • Build reporting for key business projects to reflect projects KPI’s and help the RRP business unit take data driven decisions.
  • Gather and structure data from all touchpoints involved in our customer’s journey to create reports and dashboards based on business needs.
  • Build, initiate development, and integration and improve tools that target to optimize our analytic capabilities as a business unit.
  • Analyze business operations and consumer data while coming up with data based tactical and strategical actionable recommendations – facilitating our cultural transformation from a brand-centric to a consumer-centric corporation.
  • Establish an in depth understanding of our business environment and assist the decision making and implementation of projects aimed at providing concise and insightful information about customers’ behaviors.
  • Transmit Sales to SAP and perform prices adjustments as a result of promotions and new products.
  • Optimize key process (such as Inventory counting) by building reporting.

What we offer?

As a Consumer Journey Analyst, you will gain experience and valuable knowledge in various areas of the invaluable interaction of consumer experience insights with monetization, marketing, finance and other operational and technical fields. You will improve your analytical capabilities and strategical thinking, as you will be heavily involved in providing data-driven business recommendations to key decision makers. Since you will be required to monitor and analyze various types of activities, touching e-commerce operations, marketing campaigns and overall sales, you will have the opportunity to evolve your knowledge and understanding in the more-than-ever hot topic of Consumer Journey architecture.

Our success depends on the men and women who come to work every single day with a sense of purpose and an appetite for progress. Join Philip Morris Israel and you too can

  • Seize the freedom to define your future and ours. We will empower you to take calculated risks, experiment and explore.
  • Be part of an inclusive and diverse culture, where everyone’s contribution is welcomed and respected, and where you will collaborate with some of the world’s best people and feel like you belong.
  • Pursue your ambitions and develop your skills with a global business – our staggering size and scale provides endless opportunities to progress.

Qualities we’re looking for

We are looking for versatile individuals with analytical thinking who poses the ability of seeing the bigger picture. Individuals which are action oriented, creative, problem solvers and

  • Competent in analytical data processing capable of integrating qualitative and quantitative data sets.
  • Passion for data driven marketing.
  • Ability to tell the story behind the numbers.
  • Detail oriented.
  • Initiative takers.
  • Excellent collaboration with colleagues and senior managers.
  • Independent and self-driven.
  • Good presentation skills.
  • Strong communication skills to make consumer insights relevant for different audiences.
  • Results-driven mindset.
  • Process leading ability.


  • BA/B.Sc. in Industrial Engineering & Management or Computer science or economics.
  • Vast experience in a commercial/business analytic role (3 years at least)
  • Strong knowledge of Excel
  • Strong knowledge of Power BI including DAX formulas and Power Query.
  • Experience driving consumer insights.
  • Experience in a B2C company – preferred
  • Proven experience with B2C analytic tools – preferred
  • Experience working with Salesforce – preferred
  • Experience working SAP – preferred
  • Fluent (read, write, and present) English and Hebrew

Company: Philip Morris International

Vacancy Type: Full-time 

Job Location:  Tel Aviv, Tel Aviv, Israel

Application Deadline: N/A

Apply Here