Customer Service Specialist Job in PharmiWeb.Jobs Eugene, OR

  • Full Time
  • Eugene, OR
  • Applications have closed

Website PharmiWeb.Jobs

This Jobsfunter Listing is about PharmiWebJobs in Eugene, OR 2022

About the job


Job Title: Customer Service Specialist

Duration: 6 Month Contract

Hours: 9.30am to 6pm Mon to Fri

Location: Eugene, Or

Agile Working: Hybrid working. Open to job share

About The Role

After another year of amazing growth (22% in 2021), Abcam Customer Operations has an aspirational strategy supporting a bold transformation agenda. A key part to the strategy is the creation of a new global customer facing team, called Mission Prep. The team’s purpose is to help our customers prepare and re-stock for their mission, ensuring they get off to the best possible start, as fast as possible. We need dependable, high-performing talent focused on results to join this effort.

You will need to be comfortable in an environment where change is a constant, at Abcam we are always striving to improve everything we do.

Roles And Responsibilities

  • Handle all customer contact and queries on a wide range of topics, delivery dates, stock, documentation, quotes
  • Talk to customers on all channels including phone, email and live chat
  • Deal with all hypercare situations including dealing with complaint and escalated customer cases
  • Partner with the Mission Acceleration Centre (Order processing team) to provide a seamless customer experience
  • Owns each customer case from start to finish to ensure the customer is informed at all stages of their experience

About You

You are passionate about delivering outstanding customer service, with customer satisfaction being your core driver and you will have an understanding of Net Promoter Score. You have excellent communication skills in all aspects of customer contact with a high level of attention to detail. You are a team player and have a cultural awareness both internally and externally. You are empowered to make decisions to aid your ability to deal with customer objections and give you the opportunity to spot improvements and act on them.

You are comfortable with systems and Microsoft Office applications such as Outlook and Teams. You thrive in an agile environment and strive to delight your customers at every opportunity.

If this sounds like you and you’d like to be a part of a fast-paced, growing business with the vision to become the most influential company and best-loved brand in life sciences, please apply now!

As a WORK180 Endorsed Employer, we are recognized globally as an organization that’s diverse, inclusive and supports women in the workplace.

About Us

An idea conceived in a University of Cambridge laboratory in 1998, Abcam plc (www.abcamplc.com) began life as an innovative and entrepreneurial start-up, spearheaded by like-minded individuals who shared a common purpose of providing the scientific community with quality antibody reagents, as well as trustworthy and up-to-date information about their uses and limitations. Abcam has now grown to become a leading supplier of protein research tools to life scientists, whilst always maintaining the core collaborative values assumed at its inception.

Abcam now supports life science researchers in their quest to understand the cause of disease and ultimately offer improvements to diagnoses and treatments. To achieve this outcome, the company both develops and manufactures its own products in specialist facilities across the globe, and sources from over 400 partners, offering scientists the newest, most innovative and highest quality research tools available globally, regardless of source. With a customer base of research scientists who require high performance products with detailed technical specifications, 64% of global researchers use Abcam products.

We are incredibly proud to be recognised as the ‘5th Best Place to Work in the UK in 2022’, as per Glassdoor’s Employees’ Choice Award. Our culture is driven by our dedicated, agile and audacious community of professionals who are driven by a combined purpose and sense of belonging.

Inclusion & Diversity

Abcam is an Equal Opportunity Employer and makes all employment decisions without regard to age, national origin, race, ethnicity, religion, creed, gender, sexual orientation, disability, veteran status, or any other characteristic protected by law.

Effective January 1, 2022, all U.S.-based employees are required to be fully vaccinated against COVID as a condition of employment at Abcam. Employees with a sincerely held religious belief and/or disability impacting their ability to obtain the COVID vaccine can request a reasonable accommodation.

Company: PharmiWeb.Jobs

Vacancy Type: Full-time · Entry level 

Job Location: Eugene, OR

Application Deadline: N/A

Apply Here

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