Pacific Coastal Careers 2022 – Customer Service Agent

Website Pacific Coastal Airlines
Job Description:
The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. He/she is responsible to ensure that Company Standard Operating Procedures and Transport Canada Air Cargo Security Regulations are adhered to at all times.
Job Responsibilities:
- Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
- Decide whether to accept or reject cargo items, provide special handling of cargo as required
- Announce flight arrivals, departures, and boarding information
- Lift and move baggage on to the belt, from the carousel or through baggage doors
- Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
- Maintain and update records on a regular basis
- Provide information in-person and over the phone on flight schedules, routes, cargo rates and status
- Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
- Trace lost or misdirected cargo and associated records
- Lift and move cargo, ensure that is has being directed properly
- Deal with time sensitive shipments, notify customers of the freight arrival
- Investigate and handle customer complaints when problems arise
- Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
- Weigh cargo items, compute and calculate charges for services in accordance with tariff rules
Job Requirements:
- Capable of lifting up to 70 pounds
- Must be able to obtain and maintain designated security clearance
- Ability to work independently under minimal supervision and/or as part of a team
- Strong written/oral communication and teamwork skills
- Flexible to work weekends, evenings, holidays and/or irregular shifts
- Complete tasks in an efficient and accurate manner
- Able to work outdoors during inclement weather conditions
- High level of computer proficiency and data entry skills
Qualification & Experience:
- Previous customer service experience is an asset
Job Details:
Company: Pacific Coastal Airlines
Vacancy Type: Full Time
Job Location: Bella Bella, British Columbia, CA
Application Deadline: N/A
jobsfunter.com
To apply for this job email your details to bfdirb6788@gmail.com