Pacific Coastal Careers 2022 – Customer Service Agent

Website Pacific Coastal Airlines

Job Description:

The ideal candidate for this position is someone who has excellent people skills and enjoys working in ever-changing environment where multi-tasking and flexibility are the key attributes. He/she is responsible to ensure that Company Standard Operating Procedures and Transport Canada Air Cargo Security Regulations are adhered to at all times.

Job Responsibilities:

  • Resolve service disruption issues such as cancelled or missed flights, determining alternative flight options, changes or rebooking reservations
  • Decide whether to accept or reject cargo items, provide special handling of cargo as required
  • Announce flight arrivals, departures, and boarding information
  • Lift and move baggage on to the belt, from the carousel or through baggage doors
  • Process and collect payments, prepare and issue airway bills and shipping documentation, enter shipping information into a computer
  • Maintain and update records on a regular basis
  • Provide information in-person and over the phone on flight schedules, routes, cargo rates and status
  • Assist passengers with boarding and disembarking the aircraft, including those requiring assistance
  • Trace lost or misdirected cargo and associated records
  • Lift and move cargo, ensure that is has being directed properly
  • Deal with time sensitive shipments, notify customers of the freight arrival
  • Investigate and handle customer complaints when problems arise
  • Prepare and issue tickets and boarding passes, compute fares, issue refunds, check baggage and collect excess baggage charges in accordance with tariff rules
  • Weigh cargo items, compute and calculate charges for services in accordance with tariff rules

Job Requirements:

  • Capable of lifting up to 70 pounds
  • Must be able to obtain and maintain designated security clearance
  • Ability to work independently under minimal supervision and/or as part of a team
  • Strong written/oral communication and teamwork skills
  • Flexible to work weekends, evenings, holidays and/or irregular shifts
  • Complete tasks in an efficient and accurate manner
  • Able to work outdoors during inclement weather conditions
  • High level of computer proficiency and data entry skills

Qualification & Experience:

  • Previous customer service experience is an asset

Job Details:

Company: Pacific Coastal Airlines

Vacancy Type: Full Time

Job Location: Bella Bella, British Columbia, CA

Application Deadline: N/A

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