Client Relationship Executive in NowPurchase Kolkata,WestBengal,India
Website NowPurchase
Jobsfunter is listing this job opening under NowPurchase in Kolkata,WestBengal,India 2022 exclusively on jobsfunter.com
About the job
Technology Vision @NowPurchase
NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world – be it transportation, construction and machinery.NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous.
The B2B manufacturing industry has a lack of digitization globally. NowPurchase envisions being the operating system for metal manufacturers, starting off with foundries. The end goal is to be able to automate procurement by creating & connecting the different systems both on the software and hardware end (ex: furnaces, spectrometers).
Role Description
We are looking for a talented Client Relationship Executive who will act as responsible for managing the CRM data and maintaining a strong and long term relationship with the clients.
You will be responsible for maintaining the database and connecting with the clients for providing post-sales services.
What are the expectations from this role?
- Regular Contact : You will connect with clients on a regular basis and update on the services ( Raw materials as per SKUs) company is providing
- Customer Complaint Resolution : Act quickly & Give attention to the customer complaints, record the details of facts. Discuss with the concerned procurement /sales personnel and get the problem resolved as committed and Inform back to the customer for further any improvements.
- Monthly & Quarterly reconciliation of accounts: Ensure all files, CRM and ERP are maintained meticulously, cost documents and reports, MIS are up to date in Zoho.
Qualifications
- Graduates with 1 to 3 years prior experience as a Customer Relationship Executive . Should have a very good working knowledge of Microsoft Excel with a customer service orientation.
- Should have a very good working knowledge of Microsoft Excel, and Word with strong follow-up skills & customer service orientation.
Compensation & Benefits
- Cash Compensation: As per industry standards & pedigree of the candidate.
- Medical Insurance: Benefits of group insurance of 3 lakhs for the family including parents, spouse, and children.
- Generous leave structure including maternity and paternity leaves.
- Snacks on the house
Possible Growth path
Executive – Customer Relationship > Senior Executive – Customer Relationship > Assistant Manager -Customer Relationship > Manager – -Customer Relationship
Hiring Process
- Screening of applicants & initial telephonic call with Manager -HR
- Video & Written assessment
- F2F/Video Interview with CEO
- Psychometric Assessment
- Email communication on final feedback.
The end-to-end process shall take less than 10 days. We pride ourselves on being transparent & moving fast.
Candidates who accept an offer may join within 1 hour, 1 week or up to 45days of signing – though, we have a preference for a short gap period between signing and joining since we’re at the most exciting part of our journey – laying the foundation for the NowPurchase platform!
Company: NowPurchase
Vacancy Type: Full Time
Job Location: Kolkata,WestBengal,India
Application Deadline: N/A
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