Client Relationship Executive in NowPurchase Kolkata,WestBengal,India

Website NowPurchase

Jobsfunter is listing this job opening under NowPurchase in Kolkata,WestBengal,India 2022 exclusively on

About the job

Technology Vision @NowPurchase

NowPurchase is transforming the 140B$ Metal Manufacturing industry. The metal industry forms the backbone of the economy and the fundamental block of the physical world – be it transportation, construction and machinery.NowPurchase is building a rich, digital marketplace where Metal Manufacturers can procure high quality raw materials in a trusted manner. At the same time we are building the OS (Operating System) that will supercharge their productivity and processes to ultimately make procurement autonomous.

The B2B manufacturing industry has a lack of digitization globally. NowPurchase envisions being the operating system for metal manufacturers, starting off with foundries. The end goal is to be able to automate procurement by creating & connecting the different systems both on the software and hardware end (ex: furnaces, spectrometers).

Role Description

We are looking for a talented Client Relationship Executive who will act as responsible for managing the CRM data and maintaining a strong and long term relationship with the clients.

You will be responsible for maintaining the database and connecting with the clients for providing post-sales services.

What are the expectations from this role?

  • Regular Contact : You will connect with clients on a regular basis and update on the services ( Raw materials as per SKUs) company is providing
  • Customer Complaint Resolution : Act quickly & Give attention to the customer complaints, record the details of facts. Discuss with the concerned procurement /sales personnel and get the problem resolved as committed and Inform back to the customer for further any improvements.
  • Monthly & Quarterly reconciliation of accounts: Ensure all files, CRM and ERP are maintained meticulously, cost documents and reports, MIS are up to date in Zoho.


  • Graduates with 1 to 3 years prior experience as a Customer Relationship Executive . Should have a very good working knowledge of Microsoft Excel with a customer service orientation.
  • Should have a very good working knowledge of Microsoft Excel, and Word with strong follow-up skills & customer service orientation.

Compensation & Benefits

  • Cash Compensation: As per industry standards & pedigree of the candidate.
  • Medical Insurance: Benefits of group insurance of 3 lakhs for the family including parents, spouse, and children.
  • Generous leave structure including maternity and paternity leaves.
  • Snacks on the house

Possible Growth path

Executive – Customer Relationship > Senior Executive – Customer Relationship > Assistant Manager -Customer Relationship > Manager – -Customer Relationship

Hiring Process

  1. Screening of applicants & initial telephonic call with Manager -HR
  2. Video & Written assessment
  3. F2F/Video Interview with CEO
  4. Psychometric Assessment
  5. Email communication on final feedback.

The end-to-end process shall take less than 10 days. We pride ourselves on being transparent & moving fast.

Candidates who accept an offer may join within 1 hour, 1 week or up to 45days of signing – though, we have a preference for a short gap period between signing and joining since we’re at the most exciting part of our journey – laying the foundation for the NowPurchase platform!

Company: NowPurchase

Vacancy Type: Full Time 

Job Location: Kolkata,WestBengal,India

Application Deadline: N/A

Apply Here