Nordstroms Job Openings – Customer Experience Specialist

Website Nordstrom

Job Description:

Nordstrom Local is a neighborhood service hub that provides customers more convenient choices to engage with Nordstrom’s range of services; from quick and easy returns to alterations. The ideal Customer Experience Specialist is motivated, detailed oriented, and committed to providing outstanding customer service every day. In this role, you’ll wear many hats from working with stylists to processing merchandise to supporting in-store events.

Job Responsibilities:

  • For some shifts – responsible for opening and closing the building, following the proper security procedure
  • Understand and support of back of house processes, including inventory management and assisting with maintaining organization, cleanliness and more
  • Light cleaning duties: sweeping, dusting, vacuuming, dishwashing, and restroom maintenance
  • Communicate with customers in a professional manner including but not limited to; answering phones; communication via email, providing feedback on trend, fit and style etc
  • Quickly understand a customers’ needs; with an emphasis on connecting customer to a service such as Online Order Pickup, Alterations, Styling, Returns, Gift Wrapping, etc.
  • Welcome customers to Nordstrom Local by being an effective storyteller and skilled at engaging with diverse audiences
  • Support event execution – point of contact for RSVPs, track customer contact information, door greeter etc

Job Requirements:

  • The ability to identify opportunities that benefit the customer and build solutions that meet the customers’ expectations, including resolving any issues
  • Proven success in working in a fast pace environment with the ability to multi-task
  • The ability to quickly adapt to new initiatives, concepts, and services within the store
  • The ability to frequently lift and carry between 1- 25 lbs and occasionally 25- 50 lbs

Qualification & Experience:

  • A basic understanding of technology tools and computer applications such as Microsoft Outlook, Booking Bug, Excel, and more

Company: Nordstrom

Vacancy Type: Full Time

Job Location: Los Angeles, CA, US

Application Deadline: N/A

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