Member Support Customer Service Positions in Nonstop Administration & Insurance Services United States

  • Full Time
  • United States
  • Applications have closed

Website Nonstop Administration & Insurance Services

This Jobsfunter Listing is about Nonstop Administration Insurance Services in United States 2022

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About the job

Fully Remote

Who We Are:

Nonstop Administration and Insurance Services, Inc. is a fast-growing health insurance organization with a firm belief that everyone should have access to high-quality, affordable healthcare. To achieve this goal, we offer an employer-sponsored group health insurance solution called Nonstop Wellness.

What Nonstop is Looking For:

The Member Support position provides first class and memorable customer service while responding to medical benefit phone inquiries and emails from Nonstop Wellness members.

At Nonstop our Member Support Customer Service is one of our member’s first points of contact and is central to Nonstop’s service delivery. Member support agents are strong interpersonal communicators that provide accurate and detailed medical benefit information related to the Nonstop Wellness program.

**Our ideal candidate has medical benefits, claims and billing experience. Nonstop Member Support team members are committed to providing exceptional and personalized customer service as they patiently troubleshoot varied member issues. In addition this candidate will be familiar with working in a Mac environment, using the Google Suite of products (or equivalents), as well as being detail-oriented and have the ability to expertly resolve member issues using available resources and knowledge.

Primary Responsibilities:

  • Demonstrate strong customer service skills while helping members navigate their medical benefit offerings through Nonstop
  • Able to guide members through insurance forms such as Summary of Benefits and Coverage (SBC’s) and Explanation of Benefits (EOB’s)
  • Experienced in working with medical carriers and service provider billing and claims departments
  • Interface with Nonstop claims team and conduct outreach to members when there is missing information on claims and claim reimbursement submissions
  • Walk members through Nonstop’s Durable Medical Equipment in-house approval process
  • Identify member needs, clarify information, research issues and provide solutions and/or alternatives
  • De-escalate situations involving dissatisfied members by offering patient, empathetic and skilled support.
  • Maintain customer satisfaction at the core of every decision and task
  • Build sustainable relationships and engage members by going the extra mile
  • Adhere to Nonstop guidelines, policies, and processes, as well as strict observance of HIPAA regulations and client confidentiality agreements
  • Commit to ongoing professional development so as to become expertly versed in medical benefits, Nonstop processes and programs.

Perks and Compensation:

  • Full time / Non-exempt / Hourly Position
  • Hourly Rate $28.85 hr
  • Fully Remote Position (Virtual / Work From Home)
  • Monday – Friday schedule with No Weekends
  • Internet Reimbursement
  • 401(k) plan participation with employer-matched contributions
  • Full medical, dental, and vision benefits with 100% employer-paid premiums after introductory period is met
  • Voluntary Benefits offered for employee and dependents

Required Skills, Experience, and Education:

  • Ability to adapt to changing requirements with a positive attitude
  • Confident critical thinker with intuitive and creative problem solving abilities
  • Must be able to learn CRM systems
  • Excellent organizational skills, proficient multitasker and attention to detail
  • Must be an expert in customer service and an organized self starter
  • Ability to commit to deadlines
  • Ability to confidently request assistance and take direction as needed
  • Willingness to work a flexible schedule (if requested)
  • Ability to communicate with staff, management and clients effectively and professionally
  • Strong phone and writing skills (required)
  • High school diploma or GED equivalent (required)

Preferred Skills and Experience:

  • Proficient with Google Suite products (Sheets, Docs, etc.) or equivalents
  • Familiarity with medical insurance and medical benefits

Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer per day
  • Repetitive use of fingers, hands, elbows, arms including typing, reaching, grasping, and writing
  • Ability to lift, carry, push, pull, and carry 5-30 pounds occasionally
  • Hearing and speaking ability sufficient to carry on a conversation with another individual (or groups of individuals) in person and over the telephone.
  • Visual ability sufficient to read and produce printed material and information displayed on a computer screen.

Nonstop provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Company: Nonstop Administration & Insurance Services

Vacancy Type: $28.85/hr · Full-time · Associate 

Job Location: United States

Application Deadline: N/A

Apply Here

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