Netflix Job Openings – Data Quality Analyst

Website Netflix

Job Description:

In this role, you will focus primarily on the Movie ID (MID) and Production ID (PTP ID) data sets for film and television, which are foundational to the application ecosystem. This role will lead MID Support, a specialized support team that addresses complex data issues and establishes interim workflows to unblock users. MID Support also serves as a team which educates users on best data practices and how to understand data attributes. As the lead of MID Support, this role will own the operational workflow, ticket metrics and analysis of support patterns, and establish relationships with other support teams and end users.

Job Responsibilities:

  • Investigate and resolve Movie data issues, as well as provide analysis and recommendations for improving data quality to both technical and non-technical audiences
  • Align with partner support teams to share best practices and learnings from support scenarios, as well as surface patterns and issues
  • Maintain ongoing data cleanliness via daily deduplication, including classifying issues and providing metrics on patterns seen in duplicate creation
  • Create and maintain data documentation both for an internal, technical audience and for partner user teams
  • Find opportunities for user education and partner on creation of data education materials to instill users with confidence when updating and editing data in their day-to-day
  • Optimize existing workflows and step in to establish new workflows as needed when gaps are discovered
  • Create more efficient ways to analyze and work with large data sets
  • Establish and maintain relationships with user teams to build up trust and provide relevant context regarding data structures and attributes
  • Provide Movie ID user support and analysis of ticket metrics

Job Requirements:

  • Excellent time-management skills
  • Knowledge of data lifecycle and data governance concepts
  • Strong analytical skills and an ability to synthesize information across a broad ecosystem to diagnose problems and devise solutions
  • Proficiency with Google Suite, table-based applications (e.g. Excel, Airtable), and content management systems
  • Attention to detail and the ability to track multiple requests, finding parallels and overlaps that may occur. Possess the ability to be granular but also have a high-level view
  • Strong understanding of workflows and ability to recognize inefficiencies
  • Flexible in an evolving environment
  • Excellent communication, both written and verbal– in person, over video, via messaging (ie.: Slack) and email. This includes the ability to explain complex concepts for a wide range of audiences in a global company.

Qualification & Experience:

  • Experience with industry data tools (Studio System, IMDB, Variety Insight)
  • 2+ years of experience in any of the following: customer support, education and training, production and post-production, or data governance
  • 2+ years experience in film and television data, metadata or operations, preferably in a streaming or VOD environment

Job Details:

Company: Netflix

Vacancy Type: Full Time

Job Location: Oakland, CA, US

Application Deadline: N/A

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