NatWest Bank Jobs – Customer Service Fraud Representative

Website NatWest

Job Description:

In Fraud Retail Operations, the things that make a difference to our customers are what we do everyday. We’re there to help them when our customers lose money to fraud, either through unknown transactions or being a victim to a scam.. You’ll be responding to and investigating queries, providing support on business processes, policies and procedures and developing an understanding of customer and business needs in order to suggest improvements and increase efficiency.

Job Responsibilities:

  • Building and maintaining a broad awareness of the techniques fraudsters use​
  • Identifying barriers to performance and coordinating improvements to enhance our efficiency
  • Working closely with operational centres, providing coaching and support to increase efficiency and knowledge
  • Keeping accurate records of day to day operations, logging incidents and identifying trends
  • Building a trusting relationship with your customer on every call you take, listening carefully and asking the right questions to ensure a fair outcome

Job Requirements:

  • Great interpersonal skills, with the ability to build personal credibility, and engage with your stakeholders on often sensitive issues
  • A keen eye for detail, allowing you to identify potential risks to the bank and our customers
  • Microsoft Office skills, including PowerPoint, Excel and Word
  • The ability to convey information in a simple and understandable way

Qualification & Experience:

  • Experience of analyzing and using data

Job Details:

Company: NatWest

Vacancy Type: Full Time

Job Location: Glasgow, Scotland, UK

Application Deadline: N/A

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